Desktop Support Engineer
HTP Global Technologies LLC
Total des années d'expérience :2 years, 4 Mois
Designation: Desktop Support Engineer Summary In my role, I make sure that everything related to our computer networks works really well. This includes things like network devices, IP cameras, and the overall network structure. I also take care of moving our computer systems to newer versions of Windows, making sure the transition is smooth. Additionally, I help out the people who use our computers, fixing any issues they might have and managing the printers we use. I'm responsible for keeping user data safe and making sure our systems are up to date. Lastly, I handle the connection to Microsoft Azure, a service we use to make our systems work even better. Responsibilities:
• Responsible for maintaining the optimal performance of network devices, IP cameras, and network infrastructure.
• My duties include overseeing Windows migration and ensuring a seamless transition to updated operating systems.
• Provision of end-user support, addressing desktop issues, and management of network printers for efficient functionality.
• Responsibilities extended to end-user data management, assurance of data security, and overseeing system upgrades.
• Additionally, I manage Microsoft Azure system connectivity, ensuring seamless integration with our IT
infrastructure. Achievement:
• Successfully maintained peak performance and reliability for diverse responsibilities including network devices, Windows migration, and network infrastructure, ensuring seamless day-to-day operations.
• Spearheaded end-user support, desktop maintenance, network printer functionality, data management, system upgrades, and Microsoft Azure connectivity, contributing to an efficient and well-integrated IT environment.
(Welfare Organization like Dubai Cares) Tenure: March 2017 - August 2017 Designation: IT Officer
Summary: Responsible for smooth working maintenance and upgradation of the overall infrastructure of IT and computer networks, websites, and social media. Responsibilities:
• Manage Infrastructure of IT networks within the Offices.
• Maintain and keep updated inventory of IT equipment purchase.
• Websites maintain, monitor and backup.
• Work on WordPress, HTML, CSS, and PHP to maintain websites.
• Contact and communicate with vendors for procurement. Achievements:
• Create the internet usages logo to stop the excess use of internet bill in office.
• Maintain weekly backup of all users and server.
(Welfare organization like Dubai Cares) Tenure: September 2015 - September 2016 Designation: MTO
Responsibilities:
• Evaluating implementing network management software.
• Internet and printer access to all users and guests in AWT.
• Troubleshooting Networking.
• Adding new host in the networks. Achievements:
• Complete installed LAN network, hosts and server in Askari Apparel "Lahore".
(Welfare organization like Dubai Cares) Tenure: April 2015 - August 2015 Designation: Internship Responsibilities:
• Adding new host in the networks.
• Installing Windows and Software's according to organization need.
• Learn to troubleshoot network problems. Achievements:
• Troubleshooting Networking Problems.
Business Administration And Information Technology