Management Trainee Digital Marketing
Dawn Media Group
Total years of experience :6 years, 10 Months
Being a Management Trainee I have augmented following digital marketing skills:
Google Analytic & Tracking Code
Analysis on Website Performance Report
Web Traffic Analysis
Product Development & Beta Testing
Being a manager, I was responsible for the following deliverable:
Strategic Business Plan.
Marketing Plan.
Sales Plan.
KPI's Formation.
Development of Marketing Tools (Brochure, Leaflets,
Presentations, -Newsletters, Company Profile).
Social Media Strategy (LinkedIn, Facebook, Twitter).
Marketing Research.
GAP Identification Analysis.
Customer Services.
SOP's Development.
Development of Management Portal.
.
Being a front desk customer service officer, following were my job descriptions:
Handle operational activities over customer care service & sale counters.
Practice and implement customer handling skills as defined and learned in relevant training.
Manage walk-in customers according to the assigned counter or assigned role.
Explain various UFONE tariffs to the customers and sell prepaid/ postpaid connections at front line customer services.
Remain updated on all current policies, procedures, promotions, products and up sell value added services offered by the company.
Take ownership and ensure timely resolution of customer complaints.
Coordinate and follow-up with multiple stake holders for issue resolution.
Handle all activities of Business Center as an Acting In-charge in absence of Team lead.
Maintaining customers focus on all times and answering to customer’s enquirers using the standard guidelines.
Taking ownership of complaint and queries and proactively following through to resolution.
Assisting management and Team Supervisor with any assigned special projects and providing backup to the team supervisor when required.
I am pursuing my master degree program which is equivalent to M-Phil, I have successfully completed 26 courses. 3 courses are remaining which would be completed by December, 2015. Following are my specialized courses Direct Marketing and Services Strategic Marketing Management Strategic Management Financial Management Policy Organizational Behavior Supply Chain Management Human Resource Management
I have successfully completed my bachelor's degree in Analytic Sciences which is statistics. I have sound analytic skills. Following were my specialized subjects. Statistics Mathematics Physics
Pre- Engineering