Sales & Customer Service Specialist
Labbaik Group
Total years of experience :11 years, 9 Months
Answering customer with regards to Hajj & Umra packages service
Attend meeting and follow up with clients with regards to our services
Communicate and coordinate with branches Staff
Communicate clearly with the telephone calls
Record details of inquiries and complaints
Maintain harmonious relationship with the customer
Finalize deals
Maintain Employee Personal Files and Departmental Records
Coordinate with HR and other departments
Ordering and maintaining stationary and equipment’s
Implement and Maintain Company Policies and Procedures
Supervises administrative functions of the Admin section and provide the necessary administrative support and assistance to Management
Leading or supervising a team of customer service staff
Fulfill completion of the necessary procedures, systems and documents
Professionally handle incoming requests from customers
Effectively communicate with and interact with people on all level
Resolved customer complaints by identifying problems and provide excellent customer service
Providing help and advice to customers using yours organization’s products or services
Training staff to deliver a high standard of customer service
Processes customer orders/changes/returns according to established department policies and procedures
Communicate and coordinate with internal departments
Manage retail staff, among which includes people, working on the floor and cashier
Help, drive, motivate and encourage retail sales staff to achieve sales targets
Proficient in providing value added customer service by resolving customer issue and ensuring their satisfaction with product and service norms
Experience in managing various promotion activities
Ensuring compliances with health and safety regulation
Monitor and control expenses (overtime, local, stock and consumables) through efficient store operations
❖ Advance Diploma of Management from ACTB College, Queensland, Brisbane, Australia, 2012-2013.
❖ Diploma of Management from Australian College of Technology and Business. Queensland, Brisbane, Australia, 2012
❖ Two year diploma in Hospitality Management, from HTA Fortitude Valley Brisbane, Australia, 2007-2009.
(Recognized by the Osmania University, Hyderabad, India. 2003 ❖ 3 years Bachelor of Commerce