abdulatef alamoudi

Responsibilities:
• Administering all MenaBev branches in Western Area 12 branches
• Manage help desk system requests
• Manage Warehouse for IT Hardware
• Managing all remote branches.
• Responsible for systems support in main warehouse
• Handling daily user inquiries related to system
• Receive, handle and close Helpdesk requests in a timely manner
• Resolve user's complaint and concern
• Troubleshot hardware issue and work with service provider to facilitate repairs
• Support and configure Polycom IP telephone systems
• Support and configure Toshiba photocopier Machines & All hp printer
• Support and configure outlook & Exchange mails and Handling e-mail server
• Office 365 server support
• Manage McAfee and update all company user's PC's and Handling MacAfee server
• Handling Active Directory to create new users, computer and groups
• Telecommunications • System Server Control • Remote support
• Working in the win 10 migration project
• Upgrade Head Office and VIP users Branch with new patch of clear pass
• monitor and maintain computer systems and networks
• set up new users' accounts and profiles and deal with password issues
• priorities and manage many open cases at one time

I was handling 3rd party employees. Dealing with their attendance and vacations. I also have completed, all employees files so as a solid source. I was the admin to create new finger attendance regards new employee. Also, I worked with safety department regards any translation in both Arabic and English language. However, I was working with HR manager on SMS new service project and I have done. I was admin on this service and the one who only can work with this service.

I. End user support II. server backup, update and upgrade III. CCTV admin IV. Routing and switching admin V. Fingerprint app admin VI. Company application admin