Western Region Manager | Business Development | Sales | Certification | Third-Party Inspection
Quality Techno Certification
مجموع سنوات الخبرة :17 years, 8 أشهر
• Directed the re-organization of the West Region sales network, optimizing distributor resources and achieving a remarkable 25% boost in sales penetration; instrumental in elevating regional revenue by an impressive 20%.
• Led the development measures to enhance customer experience, develop long term strategic sales plans and increase customer engagement by 3x and customer spend by 5x.
• Executed comprehensive market analysis and made tactical changes to optimize regional coverage and maximize market penetration.
• Outpaced regional targets by 24% and exceeded revenue goals by 28% with a focus on within-region customer acquisition.
• Applied sales and marketing strategies to in-region customers, resulting in 3X growth in sales for the regional market.
With over 12 years of experience in quality, health, safety, and environmental (QHSE) management, I possess a comprehensive understanding of various standards and accreditation processes. My expertise spans across multiple accreditation bodies and standards organizations, ensuring compliance and excellence in QHSE practices.
Key Competencies:
Accreditation Bodies:
Extensive experience working with renowned accreditation bodies such as GCC Accreditation Center (GAC), Saudi Accreditation Center (SAAC), and The Saudi Standards, Metrology and Quality Organization (SASO).
Proficient in navigating the requirements and processes of numerous international and regional accreditation bodies to achieve and maintain certifications.
Standards Implementation and Compliance:
Successfully implemented and maintained compliance with international standards including ISO 9001, ISO 14001, ISO 45001, ISO 17025, ISO 1720 and ISO 50001.
Led the development and execution of QHSE policies, procedures, and programs aligned with industry standards and regulatory requirements.
Auditing and Certification:
Conducted internal and external audits to ensure compliance with QHSE standards, resulting in successful certifications and renewals.
Developed and delivered training programs on QHSE standards, best practices, and compliance requirements to enhance organizational knowledge and performance.
Continuous Improvement:
Spearheaded continuous improvement initiatives to enhance QHSE performance, including risk assessments, incident investigations, and corrective actions.
Leveraged Lean Six Sigma methodologies to identify and eliminate inefficiencies, resulting in improved safety, quality, and environmental performance.
Stakeholder Engagement:
Collaborated with cross-functional teams, regulatory authorities, and external stakeholders to ensure effective implementation of QHSE initiatives.
Provided expert guidance and support to project teams, suppliers, and contractors to achieve QHSE objectives.
• Led logistics activities for all company departments and projects.
• Negotiated and placed orders with suppliers for equipment, materials, and services, totaling around 2 million annually.
• Reviewed purchase requisitions, determined specifications, and estimated quantities and costs of materials and services.
• Monitored inventory and tracked deliveries to ensure that materials and equipment received as ordered.
• Reviewed invoices and other documentation to ensure that goods and services received and that payments were made in accordance with terms of purchase agreements.
• Prepared reports on purchasing activity.
• Directed the development of purchasing policies and procedures.
• Implemented training and guidance to staff on purchasing issues.
• Represented the organization in supplier negotiations.
• Resolved supplier disputes and Maintained supplier files.
• A member of the medical insurance committee.
• Support the director of the department by managing and coordinating all administrative aspects of the department, including scheduling, budgeting, purchasing, and human resources.
• Led successful negotiations to secure favorable contracts with suppliers, which resulted in a 25% cost saving.
• Developed a policy and its relevant documents for the use of company vehicles.
• Coordinate custom clearance for the goods and equipment imported.
• Managing and maintaining company vehicles.
• Arranged for flight bookings, car rentals and hotel bookings.
• Support and coordinate for events management.
• Managed and maintained petty cash and online payments.
• Coordinate with other departments and outside agencies as needed.
• Prepared and maintained a wide range of confidential and sensitive department files.
• Maintained executive's agenda and facilitated planning appointments, board meetings, conferences etc.
• Attending meetings and keep minutes.
• Receiving phone calls and redirecting them when appropriate.
• Making travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations.
• Support and coordinate for projects management.
• Supporting regular office operations.
• Provides confidential secretarial and administrative support for the executives, to include managing the schedule/calendar.
• Acts as the first point of contact for visitors and inquiries and provides general information about the company and its services.
• Handles all correspondence (both internal and external), including drafting letters and emails on behalf of the executive. Coordinates and oversees the planning and execution of special events and meetings.
• Oversees the management of the office and its supplies. Monitors and orders office supplies and equipment.
• Supervised 6 employees in a retail environment and managed shift changes, delegating tasks and ensuring accuracy.
• Monitored daily sales and inventory transactions, resulting in an increase of total sales by 40% and a decrease in product outages and losses by 20%. .
• Coordinated with cross-functional teams to maintain optimal customer service standards.
• Ensured compliance with safety and security measures as established by the company.
• Communicated customer requests and feedback to supervisors, resolved conflicts, and promoted continual feedback to customer service staff.
• Maintained a clean and monitored work area.
• Proven experience as a cashier and supervisor.
• Strong negotiation skills.
• Able to work independently and as part of a team.
• Built and sustained relationships with 200+ clients, resulting in a 20% increase in sales and a 25% increase in customer loyalty.
• Designed and executed customer engagement strategies to identify sales opportunities and increase customer satisfaction in product offerings. .
• Researched and adapted to changing markets to drive new sales and build relationships with prospects and partners.
• Monitored market trends to inform new product marketing and advertising initiatives.
• Achieved an average 15-20% mark-up and reached 95% accuracy in order fulfilment. analyzed customer feedback to troubleshoot customer service issues and boost customer satisfaction.
• Developing and executing marketing plans for the showroom.
• Maintaining relationships with key customers and vendors.
• Led the overall profitability of the showroom.
• Creating a positive work environment in the showroom.
• Ensuring that the showroom met or exceeded customer expectations.
• Built and sustained relationships with 200+ clients, resulting in a 20% increase in sales and a 25% increase in customer loyalty.
• Designed and executed customer engagement strategies to identify sales opportunities and increase customer satisfaction in product offerings. .
• Researched and adapted to changing markets to drive new sales and build relationships with prospects and partners.
• Monitored market trends to inform new product marketing and advertising initiatives.
• Achieved an average 15-20% mark-up and reached 95% accuracy in order fulfilment and analyzed customer feedback to troubleshoot customer service issues and boost customer satisfaction.
• Strong sales and negotiation skills.
• Excellent communication and coaching skills.
• Able to work alone and as part of a team.
• Driven to exceed goals and targets.
• Strong commitment to success.
The below topics was covered during the course: ð "Understanding Carbon Footprints and Water: Bridging the Gap" course ð Explore greenhouse gas emissions and national reporting projects ð Practical cases on carbon footprint analysis, CBAM, and sustainability disclosure standards (IFRS-S1, IFRS-S2, European ESRS) 𥦠Carbon footprint analysis of food production ð¡ Insight into carbon footprint of electricity generation ð± Learn about GHG Protocol and its applications ð️ Carbon footprint considerations in construction industries and sustainable urban development ð©ð¼ Role of carbon footprint auditors and ethical practices ð¿ Strategies for carbon capture and greenhouse gas management ð️ Examination of carbon footprint in solid waste management ð Case study on carbon footprint of fashion and textile industry ð» Implications of carbon footprint in digital and artificial intelligence sectors ð¤ Social responsibility within IFRS-S2 and ESRS S1, S2, S3, S4 frameworks
This comprehensive program is designed to equip professionals with the knowledge and skills needed to excel in the field of occupational health and safety. Throughout the course, participants will delve into a wide range of topics, including risk assessment, hazard identification, emergency preparedness, and regulatory compliance.
Graduation project: performance appraisal and its impact on the competitive advantage
