Abdulaziz Al Hamali

Create staff schedules-
Follow up on work problems and find solutions-
Coordination of employee Vacations-
Balancing the requirements of management and employees
Follow up attendance and departure of staff-
Organizing the agents and distributing them tasks-
Solve bad reviews received on social media-

 Drive agent to accomplish targets and achieve KPIs provided by upper management.
 Communicate with both customers and vendors (restaurants) to make sure the company goals and customers' needs are met. And build a winning two sided relationship.
 Acting as a team leader and direct the teams in the ground.
 Supervise teams and make sure all tasks are being followed in a timely manner,

• Meet/Greet clients and satisfy their needs.
• Meeting the sales target.
• Settlement of Financial Payments through ORACLE.
• Marketing of products and available offers.
• Worked with teams to achieve the planned target and to solve/improve occurring issues.

- Determines eligibility by comparing client information to requirements.
- Obtains client information by answering telephone calls; interviewing clients; verifying information.
- Establishes policies by entering client information; confirming pricing.
- Problem solving skills and help to achieve good level of customer satisfaction.
- Informs clients by explaining PROCEDURES; answering questions; providing information.
- Accomplishes sales and organization mission by completing related results as needed.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.