ABDULAZIZ ALBAWARDI

- Developing and maintaining customer satisfaction in a professional manner and increasing customer base by targeting new segments.
- Maintaining market share by understanding customer needs.
- Achieving yearly sales plan.
Maintaining and developing relationships with customers via meetings, telephone calls and Email.
- Visiting potential customers to prospect for new sales.
- Reviewing sales performance, aiming to meet or exceed targets.
- Responsible of creating customer master data & orders, monitoring dispatch, creating Quotation, measure Inventory, updating prices, monitoring financial accounts and rise complaints through SAP system.

- Prepared market studies and data analysis using international & internal sources to determine market situations and how to deal with it.
- Responsible for collecting, analyzing and reporting the metal market and related markets along with competitive information.
- Evaluating new customer requests and choosing the most appropriate based on SABIC criteria.
- Prepared monthly reports showing company position against management plan.
- Updated branding strategy of SABIC metals.
- Designed and managed SABIC media such as technical metal catalogue, advertising campaigns and exhibitions.

- Interviewed and created CRM team to serve a special category of clients.
- Developed Customer Relationship System.
- Worked on product development prepared from monthly research for competitors’ products, offers and services to provide CRM customers competing products.
- Handled customer complaints to enforce high quality standards.

• Gathering market and customer information.
• Advising on forthcoming product developments and discussing special promotions.
• Gaining a clear understanding of customers and requirements.