Applications Support Manager
Tahakom
Total years of experience :17 years, 2 Months
- Identified the section strategy based on the corporate strategy
- Built the section strategic plan, policies, and procedures
- Identified supported applications by the section
- Identified internal and external stakeholders
- Identified required human resources and technology systems
- Formed the team and distributed activities
- Connected the team with the Service Desk ticketing system
- Connected the team with the Applications Performance Monitoring (APM)
- Contributed to setting department strategy, policies, procedures, and KPIs
- Contributed to deciding suitable tools for agile delivery of applications that accelerate bug fixes (from support point of view)
- Managed technical projects including development of new applications, rollout of ready-made software, or application of technical policy procedures.
- Used different methodologies including waterfall, agile, and hybrid.
- Identified the required team roles and technology systems.
- Managed project planning, execution, controlling, and closure.
- Managed stakeholder communication and expectation.
- Shared business opportunities with management from noticed customer pains.
- Contributed in setting department strategy, policies, procedures, and KPIs
related to project management.
- Established the work processes and procedures for IT department.
- Set KPI's of the IT department.
- Managed ERP project with Microsoft Dynamics AX 2012.
- Built and configured IT Asset and Request management system.
- Build the IT infrastructure (LAN, Wireless LAN, WAN over MPLS DIA Microwave)
- Managed projects: Access Control system, IP telephony system
- Development of various company applications.
- Managed the project of the company electronic portal.
- Member of Quality Assessment committee and responsible of IT quality criteria.
- Training employees on the new systems.
- Managed ERP Sourcing Module
- Managed IP camera project
- Managed Smart Boards project
- Managed RFID project
- SCADA system analyst
- Oracle DBA
VB.Net Programming of Mutual Funds
- SAP ABAP Developer, developing dialog models, forms and reports
- SAP technical consultant for Hydro-Carbon SCM
- Security & Risk Management - Technology Management - Managing People - Systems Integration - IT Governance - IT enabled SCM - Statistics - Quality Management
- Electric circuits and Electronics - Numerical methods - Discrete Structures - Microcomputer design - Data Communications - VLSI design - Computer Architecture - Computer Networks - Database Systems - Computer vision systems - Algorithms - Operating Systems - Local Area Networks - Design & modeling of digital systems