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تم إلغاء حظر المستخدم بنجاح
عبد العزيز الفيفي, Director ITSM

عبد العزيز الفيفي

Director ITSM·Mobily

المملكة العربية السعودية

دبلوم, IT Networking

الخبرة العملية

مجموع سنوات الخبرة: 21 سنوات, 5 أشهر

Director ITSM

مارس 2018 - حتى الآن

Mobily

الرياض، المملكة العربية السعودية

مارس 2018 - حتى الآن

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

PFE- ITSM Consultant

يونيو 2014 - فبراير 2018

microsoft

الرياض، المملكة العربية السعودية

يونيو 2014 - فبراير 2018

As an ITSM Consultants, I receive a consultancy request from customers (G & P sectors) to review, analyze, and improve customer ITSM performance and requirements. I start the communication to understand customer profile and status -Internal-. Furthermore; In many cases; I receive a notification from Marketing/Sales/Premier to have a pre-sales engagement with potential customer. With existing customer; I ask to have a customer meeting to set-up the SOW and agree with the customer upon the DRL’s -External-. After that, we do a lot of homework to prepare a compatible materials and tools. The engagement approach is very close to Project Management methodology but for short term.
The responsibilities include -but not limited to-:

- Review & Analyze the IT Processes & BP that already adopted and/or support to define compatible roadmap (MOF/IO Approach)
- IT Operation Assessment to discover the ability of IT Operation of utilizing the capacity of people and IT Assets
- Assist customers to find out Service Improvement Opportunities
- Support the customer to define their own CSF's & KPI's to meet the strategic goals
- Apply SWOT Analysis overall the IT from SMO (Service Management Office) perspective to highlight potential areas for high management
- Define RACI Matrix for all IT Processes to gain best consuming of IT Assets/people
- Support some organization in TQM/QMS activities from IT perspective
- Re-Orient the environment (People, Process, Tech) to be Service Oriented
- ITIL/MOF Training & Process planning and definitions

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
استشارات

Quality Control Officer

يناير 2012 - أغسطس 2013

International System Engineering

الرياض، المملكة العربية السعودية

يناير 2012 - أغسطس 2013

• Ensure prompt resolution of customer issues across on-going projects.
• Develop Quality Assurance Plan for projects and restructure existing internal processes to be aligned to quality manual & ISO9001:2008.
• Review & improve existing process from Gap Analysis and Process Mapping perspective.
• Review and approve the documentation of processes.
• Document & maintain data in compliance to quality standards of the organization (Corrective Action Registry).
• Focus on improvement of data quality to resolve data quality issues.
• Coordinate with members of the Quality team in identification and rectification of deviations.
• Design registry for CAR's, Complaints, Concession and Document Change Note.
• Plan and Conduct Internal Audit for major projects & organization functions.
• Define & Maintain Quality Management Plan of BAe (British Aerospace) Project in coordination with Project Manager and stockholders.

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
مراقبة الجودة

Change Control Officer

أغسطس 2006 - سبتمبر 2011

TADAWUL

غير ذلك

أغسطس 2006 - سبتمبر 2011

A Change Control Officer, in TADAWUL - Saudi Stocks Exchange- IT. In Feb 2011 TADAWUL became ISO20000 Certified. Tadawul has become the first stock exchange in the MENA region and fourth in the world that has been certified.

* Provides awareness program for Incident, Change, Release, and Configuration Processes to the Business and IT staffs
* Defined Change, Release, Incident, and Configuration Process in basic and applicable level and assigning KPI's for each process
* Consultant assistant of NasdaqOMX professional during review the processes.
* Provided training for Process Managers
* Participating in the definition of Major Incident procedure
* Assisting Change and Incident Managers in their Day-to-Day activities.
* Currently: Acting as Service Manager to handle Configuration, Incident, Change, SLM, and Release Processes.

مجال الشركة:
الخدمات المالية
الدور الوظيفي:
تكنولوجيا المعلومات

Process Specialist

يناير 2004 - أغسطس 2006

Saudi Telecom Co

غير ذلك

يناير 2004 - أغسطس 2006

* A Team leader of Labeling Project (Main part of CMDB data collection):
+ Cover the wide Kingdome sections
+ Building the execution team
+ Defining the plan and matching the goals with the real/daily tasks
+ Cost Analyst
+ Coordination with the key persons in different locations for more efficiency
+ Provide training in each location for the process coordinators & Managers
* A member of Awareness Program; ITIL concept.
* A coordinator of Service Catalogue in Data Center.
* Manager of Configuration & Release Management.
* CMDB auditor for assets status.

مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
تكنولوجيا المعلومات

التعليم

College of Telecom & Information

ديسمبر 2004

ديسمبر 2004

دبلوم، IT Networking

المملكة العربية السعودية

المعدل التراكمي (نقاط): 4.0 من 5

المعدل التراكمي (نقاط): 4.0 من 5

Skills

KPI
Expert
KPI
Expert
Order
Expert
Order
Expert
MENA
Expert
MENA
Expert
Change Control
Expert
Change Control
Expert
Awareness
Expert
Awareness
Expert
Negotioator
Intermediate
Negotioator
Intermediate
Leader & Planner
Expert
Leader & Planner
Expert
Awareness Speaker, Presenter
Expert
Awareness Speaker, Presenter
Expert
KPI
Expert
KPI
Expert
Order
Expert
Order
Expert
MENA
Expert
MENA
Expert
Change Control
Expert
Change Control
Expert
Awareness
Expert
Awareness
Expert

اللغات

العربية
متمرّس
الانجليزية
متمرّس

التدريب و الشهادات

الشهادات
Operational Support & Analysis
Nov 2014
RCV - Release, Control & Validation
Jul 2009
ITIL Foundation
Feb 2004
IT Service Support
Apr 2009

التدريب
Service Offering & Agreement
Axelos
Jan 2015
Foundation of Project Management
IIL
Jun 2010
Incident Response Session
Symantec
Dec 2006
ISO9001:2008 QMS Internal Audit
BSI
Mar 2013
ISO9001:2008 QMS Implementation
BSI
Mar 2013
Implementing Microsoft Azure Infra Solution
Microsoft
Mar 2015
Planning & Protection & Optimization
Pultorak & Associated LTD
Jan 2015
Art & Science of Neuro-Linguistic Programming
Sonnaa Alhayat
May 2009
PMP Preparation
Hayoun
Oct 2014
Effective Communication Skills & Humanity Relationship
Dale Carnegie
Jul 2011
Business Process Management
N/A
Oct 2012
Cloud Essential
Microsoft
Feb 2015
Azure : Infra as A Service
Microsoft
Feb 2015
Success Creators
Shomool for Training
Jun 2009