it business analyst
Bechtel corporation
Total years of experience :14 years, 4 Months
Facilitated system expansion, modification, and updates.
Achieved high levels of client satisfaction by analyzing requirements and customizing solutions to meet client needs.
Enabled smooth department operations by maintaining inventory of lab equipment, PCs and software applications.
Worked with project teams to guarantee solutions developed met acceptance criteria.
Troubleshoot tickets, making accurate decisions to achieve 30% first-call resolution.
Reduced issue resolution times by creating support technical documentation and knowledge base articles.
Completed investigations to check on reported errors, reproduce problems, and trace faults.
Scanned systems, diagnosing and correcting equipment failures and performance issues.
Established and troubleshot network and data communications systems.
managed over 20 customer calls per day.
Resolved system outages with rigorous troubleshooting and patching skills, including 24/7 coverage.
Consulted with users and management to formulate guiding principles.
• Improved workflow efficiency by identifying and tackling shortfalls in existing receiving practices.
• Ordered stock to guarantee optimized economic value in line with financial restrictions.
• Generated custom store Key Performance Indicators, automating reports with Clear Point to better monitor performance.
• Enhanced loss prevention by strengthening premises security and access control, resulting in significant theft reductions.
• Tracked and reported on key KPIs to evaluate performance, including stock availability, sales, and service levels.
• Resolved complaints and product refunds with care and professionalism, maintaining customer satisfaction.
• Led monthly stock-take and inventory-count activities, resolving discrepancies.
• Managed day-to-day operations for popular, high-turnover stores, consistently exceeding revenue targets.
Information Technology
