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Abdulaziz Almuhaid, Customer Service Manager

Abdulaziz Almuhaid

Customer Service Manager·ekar

Saudi Arabia

High school or equivalent, Information Sciences

Work experience

Total years of experience: 7 years, 2 months

Customer Service Manager

January 2022 - January 2025

ekar

Riyadh, Saudi Arabia

January 2022 - January 2025

• Managed customer relationships, service operations, and customer satisfaction
initiatives.
• Monitored KPIs, SLAs, and operational performance to drive continuous
improvement.
• Resolved escalations and critical customer issues while ensuring service
excellence.
• Collaborated with cross-functional teams to improve customer experience and
business outcomes.
• Delivered reporting, coaching, and performance management to support
customer success and retention.
Company industry:
Automotive Dealership & Distributor
Job role:
Customer Service and Call Center

Team Leader

January 2019 - January 2022

ekar

Riyadh, Saudi Arabia

January 2019 - January 2022

Mentored and guided employees to foster proper completion of assigned duties.
Built strong relationships with customers through positive attitude and
attentive response.
Established open and professional relationships with team members to achieve
quick resolutions for various issues.
Implemented new working processes to deliver multiple improvements.
Company industry:
Automotive Dealership & Distributor
Job role:
Customer Service and Call Center

CS Channel support

January 2017 - January 2018

ALAWWAL BANK

Riyadh, Saudi Arabia

January 2017 - January 2018

Communicated with clients regarding account services, statements, and
Entered customer interaction details in sales system to track requests,
document problems and record solutions offered.
Evaluated customer information to explore issues, develop potential
solutions and maintain high-quality service.
Provided primary customer support to internal and external customers.
Company industry:
Banking

Education

DIPLOMA

January 2013

January 2013

High school or equivalent, Information Sciences

Saudi Arabia

Skills

BUSINESS OPERATIONS
Intermediate
BUSINESS OPERATIONS
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RETENTION
Intermediate
CUSTOMER RETENTION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
STAKEHOLDER ENGAGEMENT
Intermediate
STAKEHOLDER ENGAGEMENT
Intermediate

Languages

English

Beginner

Training and Certifications

Certifications
PROJECT MANAGEMENT PROFESSIONAL (PMP) ENGLISH LANGUAGE PROGRAM CERTIFICATE