عبد العزيز العوفي

1. Responsible for the realization and implementation of the HR Operations Strategy and policies by providing professional HR guidance.
2. support, and maintaining processes in line with company standards and legislations, ensuring a unified way of delivering.
3. Accountable for leading the HR Operations and managing their performance, ensuring exceptional service delivery and customer service including Payroll.
4. Responsible for the planning and delivery of a varied scope of administrative services for the Region, relating to Workplace Management, General Services and Government Relations which are provided during the employee lifecycle. This will include but is not limited to facilities management, visas arrangements, travel & vehicles management, and some related procurement services.
5. HR Operations and shared services ticket management for 9 Verticals with 22 companies serving 5000+ employees.
6. Consistent, timely, accurate and efficient delivery of HR Operations services to all projects and corporate staff within 9 Verticals
7. Partner with the HRBP Managers/COE - KSA, UAE, Egypt and Southeast Asia on policies and processes to make sure there is alignment in the execution of transactions.
8. Maintain current working knowledge of Company policies and procedures, employee benefits, employment laws and communicate regularly with employees in the region to promote understanding and utilization.
9. Utilize HRIS knowledge to enhance productivity in systems & processes
10. Train Area HR Operations team on the Core HCM (including new-hires) and communicate new technology, functionalities, bi-annual releases, and changes in Core HCM to the HR Organization
11. Validate and where required, maintain, data in the HRIS system, including, but not limited to: new hires/terminations, transfers, salary/wage changes, benefit deductions/changes, work locations, tax jurisdiction set up.
12. Accountable for the day-to-day performance metrics, ensuring clear SLA's and KPI's align to effective and positive employee experience
13. Perform other related duties or assignments as directed.

Strategical:
• Develop, articulate, and deploy HR strategy and align it with the business objectives.
• Assess organizational needs, develop HR solutions, and implement strategies in the areas of employees’ relations, compensation & benefits, and employees’ facilities.
• Executes against objectives outlined in the HR Business Plan and delivers services that meet or exceed the needs of both client and employees and enable business success.
• Assist in yearly workforce and expenses budget.
• Promote positive employee’s relations through an environment that encourages open communication, trust, and mutual respect.
• Assist Heads of departments and managers with the development of specific action plans to address issues and concerns identified in employees’ feedback.
• Identifies strategies to improve and enhance the department services.

Operational:
• Directs and works with HR team to carry out the daily activities of the HR Department, including recruitment, total compensation, employee relations, and training and development.
• Administer payroll for all employees in a timely and accurate manner.
• Manage the annual human resource budget.
• Manage the recruitment and talent development.
• Draws up training roadmap and training needs analysis.
• Ensures compliance with applicable regulations and Standard Operating Procedures (SOP).
• Ensure that all HR audit requirements are met.
• Manage maintain and update data for all employees
• Manage and conducts Exit Interview.

Administration:
• Provide HR related reports to CEO as and when requested in a timely manner.
• Ensure that all works processes, compensation, and benefits administration are in compliance with Saudi Labor requirements.
• Managing and supervisor all duties of Government Relations Officers (GRO).
• Administer personnel files, leave management, time attendance system to ensure appropriate control of HR related operations in accord with Saudi labor laws and the organization HR governance framework.
• Assist in resolve and follow up on employee issues related to governmental applications as required.
• Following, renewal, maintain all company documents such SAGIA, CR, GOSI, etc.
• Communicate with all employees for all government updates in the processes.
• Manage relationship and take ownership of the relationship with any Governmental entities to enhance the alignment.

Shinning Gulf for Marketing & Business Solutions Ltd. (SolexPLUS) is a subsidiary of Tasheel Group. SolexPLUS is a professional Business Process Outsourcing (BPO) company which has been set up in Jeddah, Saudi Arabia, by Saudi Investors, with the purpose of providing an unmatched process outsourcing experience for leading organizations in Saudi Arabia and across the region.

My role as a Head of Human Capital & Admin Services focus mainly on:
•Develop, articulate and deploy Human Resource strategy and align it with the business objectives.
•Working shoulder to shoulder with Business Development team on planning manpower for new projects.
•Conducting interviews with clients to gather requirements and advice on recruitment and preparing their HR teams needs.
•Directs and works with human Capital team to carry out the daily activities of the Human Capital Department, including recruitment, total compensation, employee relations, and training and development.
•Executes against objectives outlined in the Human Capital Business Plan and delivers services that meet or exceed the needs of both client and employees and enable business success.
•Ensures compliance with applicable regulations and Standard Operating Procedures (SOP).

Responsibilities:
• Develop and implement the company policies and procedures as well as organizational structures to improve efficiency and effectiveness.
• Maintain a work environment, which attracts, keeps, and motivates staff consisting of top quality people.
• Supervise others by assigning/directing work; conducting employee evaluations, staff training and development, taking appropriate disciplinary/corrective actions, making hiring/termination recommendations, etc.
• Ensure that comprehensive job descriptions are developed, remain current, and are communicated.
• Encourage staff development and education, and assist in relating their specialized work to the goals of the organization.
• Analyze internal processes and recommend and implement procedural or policy changes to improve operations.
• Advice Management on the main activities of the HR department, HR policies and procedures and employee related issues.
• Develop HR strategies, which support the overall business objectives of the company.
• Develop and supervise the implementation of HR Standard Operating Procedure (SOP) in order to meet organizational needs.
• Ensure compliance with Labor Law Office where applicable.
• Consolidate information received from department heads to prepare manpower plans and update them on regular basis.
• Identify staff vacancies and recruit, interview and select applicants.
• Administer compensation, benefits and performance management systems.
• Maintain and update the necessary tools to provide HR support e.g. Policy Manual, Employee Handbook etc.
• Provide current and prospective employees with information about SOP, job duties, working conditions, wages, and opportunities for promotion and employee benefits.
• Co-ordinate staffs’ Medical Insurance related activities.
• Conduct exit interviews.
• Work closely with department managers to determine immediate and long-term staff requirements in terms of numbers and skill levels.
• Process and review employment applications to evaluate qualifications or eligibility of applicants.
• Work closely with departments, increasingly in a consultancy role, assisting line managers to understand and implement policies and procedures.
• Monthly report on all HR activities including actual vs. planned.

Achievements:
Among my joining Atheeb Maintenance & Services Company in 2012, I have been left with a numerous number of accumulated unsolved issues.
As an analysis professional I have applied AS IS Module and TO BE Module to identify the gap between both modules and start creating a plan and execution with time line frame.
After meeting a key personal in the HR department and a number of interviews with line managers, I have come with a structured plan to resolve and maintain the followings;
• Creating organizational structure / HR manual.
• Developing current Standard Operating Procedure (SOP).
• Working on talent acquisition.
• Classification; and
• Workforce planning.
Another issue I tackled were stopping the ineffective progress in the HR system implementation reference to the lack of efficient data that has been given to the systems developers which was taken place in February 2011. A copy of TO BE module were submitted to the IT consultancy which gratefully clarify the big picture for both, Atheeb and the system vendors (Microsoft Dynamic).
By the end of 2013 Atheeb has over 2000 employee in different location with effective HR department.

Responsibilities:
• Participate in the business analysis and the effectiveness of the project
roster structure.
• Review financial analysis of a prime project.
• Act as a prime support in compiling business analysis data.
• Provide support as a business analyst to senior management.
• Completed the recruitment and reference checking vital to the
manageability of operational requirements.

Achievements:
I have worked on a number of highly profile projects on commencement with Ikon. These projects were new to Ikon and were instrumental in establishing growth for the future. I was responsible for a great deal of the initial start up and successfully guided the way for a smooth transition.
Project#1: SimPro asset management systems (Completed with significant success).
Project#2: Integration Management Systems (IMS) software proposal which was under review due to incompatibility and this project has been taken as far as it could go during my present in Ikon.

My job roll in Mobily call center was handling customers' complaints and enquiries. Monitor and maintain new customer information database. Perform a variety of tasks to ensure the call center process flow is working efficiently and accurately. Identify and escalate priority issues, beside customers retain.

Some of the strategies I tended to achieve during my work were identifying and implementing best practices, work independently, think strategically, plan for the long-term success of the organization and effectively delegate tasks, to create a total quality management. I also succeed to improve processes and policies in the organization, managed administrative staff and played a role in long-term organizational planning, negotiates contracts, manages vendor relationships. Another, responsibility I volunteered during my work coordinating with human resources staff on hiring of personnel, maintaining personnel records, monitoring personnel performance and ensuring personnel policies are up to date.