Marketplace Director
Quara Holding
Total years of experience :11 years, 2 Months
• In Business:
- Consulting to product heads to build a digital lending app and market place for Quara Holding companies
- Improving revenue and business growth, Post-Signup
• In Operations and Strategies:
- Creating work and process flows and approving wireframes
- Developing strategies for change management to remove barriers between departments to goal achievement
- Developing a digital transformation strategy for all businesses and operation departments and setting goals and CRM to automate most of the manual works to achieve operational excellence
- Owning the merchants and customers experience end-to-end
- Providing consultation services to small and medium businesses as well as entrepreneurs.
- Consultant in how to start online businesses and how to grow by utilizing resources, tips, and tricks!
- Book from here:
https://booking.monshaat.gov.sa/profile/consultants/3bb28db7-8ae0-4924-8a35-dde94ac7ab68/abc5025e-f14c-4d05-b5b2-dc8873f98354
• Products:
- noon.com | sivvi.com | kul.com | noonDaily | Mahali
• In Business, Operations and Strategies:
- Created structures and strategic plans for marketplace processes and operations
- Built business digital transformation requirements
- Head of Sellers Onboarding & Training, Help Center
- Managed various projects and departments of Employees Training, Sellers FF and Performance, other internal and external campaigns, and Sellers Community
- Determined how resources should be distributed, ensuring the right amount of work is assigned to the right number of people within the right departments - KPIs.
- Developed and improved seller experience and growth
- Turned data into actionable insights
• In Compliance:
- Oversaw all sellers operations relating to compliance including policies
- Ensured that sellers are onboarded and trained with applicable laws and regulations
- Drafted, reviewed and approved sellers agreements/contracts/other legal documents.
• In Content, External and Internal Partnerships and Communications:
- Head of Arabic content for sellers communications
- Worked across functions with peers in other groups to ensure collaboration for shared goals
- Government relations with MCI, Monshaat, CITC, SDB, and Chamber of Commerce
• Working alongside of KACST
• Managing people and workshops
• Meeting MIT PIs and following up
• Executive assistant to the VP and the JCEP director of KACST during our work at the MIT
• Working alongside of Massachusetts Institute of Technology as a Program Assistant
• Managing 9 projects internally
• Assisting the co-director in organizing, planning and implementing strategies
• Providing all types of support to the PIs and Researchers in order to achieve objectives
• Communicating and building/maintaining relationships with internal and external stakeholders
• Managing events and workshops
• Social media administrator
• Managing operations and motivating people
• Ensuring schedules and objectives are met by employees
• Offered to be BD/Partner manager
• Managed operations
• Relationship with partners
• Handled weekly/monthly projects
• Redash, tableau, slack, Zaguta, Oracle, Okta, Asana, Excel, and others
• Brought new ideas and attended daily meeting
• Planned and communicated
• Dealt with Captains and fixed issues
• Trained new/potential employees, trainers and captains
• Provided new process to increase revenue and transfer responsibility to customers
• Created a form and presented system changes to supervisor in order to increase customer satisfaction
• Negotiated supply costs with customers to maintain a professional relationship and company revenue
• Greeted customers and responding appropriately to customer questions and comments
• directed requests and unresolved issues to specialists
•Daily served up to 50+ customers face to face, through phone calls and emails
• Supervised and training new employees
• Met schedules and arranging events/conferences by communicating with hotel employees
Provided guidance on which stocks to buy and sell for VIP customers
•Explained money management strategies to new clients who had not previously invested in the stock market
•Informed customers of previous stock patterns over the last ten years to provide them a more complete picture of the market
•Collaborated with lenders to enhance customer experience
•Contacted potential customers to follow up with them about their needs, satisfaction and our services
•Communicated to maintain excellent client relationships and grow client base quickly
•Visited VIP customers in their offices to provide full information of financial services and statements
• Accomplished staff job results by coaching, counseling, and disciplining employees; planning, monitoring,
and appraising job results; conducting training; implementing enforcing systems, policies, and procedures.
• Completed operations by developing schedules; assigning and monitoring work; gathering resources;
implementing productivity standards; resolving operations problems; implementing new procedures.
• Controlled expenses by gathering and submitting budget information; scheduling expenditures.
• Serviced up to 80 customers per day for high net worth clients
• Purchased and sold stocks for VIP customers in the Saudi Arabian stock market
• Promoted to the VIP branch from the regular branch after 28 months of successes
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