Customer Support Associate
Amazon Development Centre
Total years of experience :4 years, 9 Months
Customer Support:
• Ensure successful deliveries by supporting customers, drivers, shippers, and Delivery Service Partners.
• We are the first point of contact for our Retail customers and English-speaking customers by answering their requests through phone, chat, and/or email, and use a variety of tools to navigate and review solutions in real-time
• Needs to facilitate the flow of information between delivery stakeholders and communicate effectively with our customers.
• Will also be responsible for gathering intelligence to prevent any potential issues that may impact customer experience and delivery performance.
• Role:
• To Assist Customers with proper and complete information for their queries.
• Resolving Customer issues in real time with accurate details they need,
• Acknowledge and Analyzing customer queries and help them with their potential issues.
• Reviewing their account and preventing their data from suspicious activities.
• Resolving complicated issues of customers with their Retail, Digital, and subscribed Orders of customers.
• Highlights:
• Worked in different Domains in Amazon, Saudia, Italy, North America, India, Rosetta.
• Worked on different tools according to business requirement.
• Promoted as Subject matter expert where I have assisted Associates with complicated issues.
• Investigating insurance claims to determine the extent of insuring a companys liability.
• Investigating claims thoroughly to ensure they meet all requirements, including legal standards and company policies.
• Researching medical terminology in order to understand medical procedures or diagnoses.
• Reviewing medical bills and records to determine if they are correct and complete
• Coordinating with medical providers and other third parties to collect information needed for claims processing
• To process medical claims received by hospitals on the companys software.
• To finalize the amount payable to the hospitals as per companys policy.
• To Review medical claims for accuracy and completeness, and determine if they are covered by insurance policies or if additional information is needed before making a determination.
• Excellent attention to detail to ensure all the necessary information during the claims process.
• Assisting new employees with the software and claims.