Floor Supervisor
Vanderland
Total years of experience :9 years, 3 Months
- I have managed a team of 60-70 employees daily.
- I was responsible for creating attendance schedules - for 60 employees monthly, training and monitoring.
- Supervising and ensuring the smooth and efficient workflow with a high level of accuracy and speed in 24/7 operation.
- I have resolved three work strike during my work period.
- I have successfully created a full scale Event from scratch, with low cost, completed exactly on schedule.
- I have saved 20% of the allocated budget for the project while maintaining high quality for the material used and the services provided for the guests.
- Responsibilities included employees evaluations.
- I have developed the quality control system.
- 600+ complaints and compensations cases have been handled by me.
- I have identified and resolved 6 main problems that effected the employees performance and
customer`s satisfaction.
- monitoring performance indicators and strengthening weak points, training employees and making daily reports.
- Club management with a total membership of 800+ members, 250 Organizers, 50 Photographers and 150 Artists.
- I have successfully conducted 45+ Social & private Events.
- I have successfully achieved 98% attainment of the planned KPIs.
- I have Managed 120-140 employees with all their needs.
- I have saved 30% of the recruiting expenses during my work period as HR Manager.
- I have resolved work strikes through resolving payroll delay issues for 60+ employees.
- Managing 120-140 employees, employees policy development.
- Working on the government platforms.