Senior Manager
Pwc - Saudi Arabia
Total years of experience :17 years, 10 Months
Enterprise Architect:
• Develop & maintain enterprise architecture frameworks, principles, standards, and guidelines and ensure the compliance across projects and initiatives.
• Establish and lead the architecture governance processes within the organization. This includes defining and implementing guidelines, standards, and policies for architecture development, review, and approval.
• Develop and maintain architectural models using standardized notation and frameworks such as TOGAF or NORA.
• Create & update architecture diagrams, including system, data, application, and infrastructure views, to represent the current & target state of enterprise architecture.
• Collaborate with senior management and business stakeholders to align enterprise architecture strategies with the organization's long-term strategic goals. Participate in strategic planning activities to identify technology trends, assess business opportunities, and provide architectural guidance for strategic initiatives.
• Develop and maintain the enterprise architecture roadmap that outlines the transition from the current state to the target state architecture. Define the sequencing and prioritization of architectural changes and initiatives based on business priorities, resource availability, and technical dependencies.
• Provide oversight and guidance to solution architects and project teams during the design and implementation of technology solutions. Review solution architectures, assess their alignment with the enterprise architecture, and provide recommendations for optimization and adherence to architectural principles.
• Align IT strategies and initiatives with the organization’s business objectives and goals.
• Collaborate with business stakeholders to understand their needs, translate requirements into technology solutions, and ensure that IT investments align with the strategic direction of the organization.
• Identify opportunities for performance improvement within the enterprise architecture.
• Evaluate and manage relationships with technology vendors and service providers. Participate in vendor selection processes, negotiate contracts, and ensure that vendors adhere to architectural standards and deliver high-quality solutions.
• Familiarity with enterprise software applications, cloud computing, data analytics, and emerging digital trends.
• Demonstrate an Understanding of IT governance frameworks, cybersecurity, and compliance considerations
• Analyze and understand the business requirements and provide a high-level design and logic flowcharts aligned with the digital transformation principles for all Bank’s channels (Front ends and Back ends); This includes E-Channels, Branches, and Call center to accomplish business needs and assuring design adherence to bank integration framework.
• Research and evaluate alternative solutions / software tools and recommends the most efficient and effective solutions for the application’s design within project constraints.
• Maintaining and verifying adherence to the Digital Transformation Architecture Principles guidelines and Policies applied for new projects.
• Technical leadership / owner of complex projects that needs high interaction between different development teams.
• Assessing the systems architecture currently in place and working with technical staff to recommend solutions to improve it.
• Scrutinize project constraints to analyze alternatives, mitigate risks, and conduct process re-engineering as necessary.
• Identifying the technical impact analysis, providing high-level solution architectures, service flows, APIs, assumptions and risks, application security and systems roles in implementing Banking Strategic digital services through digital channels.
• Provide end-to-end solution architectural design and suggest best practice solutions to serve introducing digital banking services along with core banking solutions in (retail, corporate, digital banking and e-channels areas), taking in consideration all defined risks associated with the proposed solutions.
• Formulates and defines each system scope and objectives through research and fact-finding to develop or modify complex information systems, and maintain smooth integration between different systems.
• Analyzes complex application systems production issues and provides technical solutions.
• Communicate with external vendor from technical prospective in project early stages as proof of concept till the end of the project to resolve any issues.
• Define the detailed instructions on how the product will be built, based on the area of the problem being addressed, or based on the new business concept, this includes handling the UI enhancement and building a logical user stories design using modern tools such as Adobe XD.
• Very Familiar and conversant with well recognized application development methodologies as RUP, Agile...
• Familiar with middleware technologies and integration or interfacing with other systems using various messaging technologies as web-services or message queuing.
• Conduct an architectural system evaluation
• Define the operational processes that the software will execute, including the business rules, formulas, workflow, notifications, and other elements that the product needs to function.
• Performing gap analysis between goals and existing procedures/skill sets.
• Designing process and system improvements to increase productivity and reduce costs.
• Providing supervision and guidance to development teams.
• Work with business units to establish a detailed familiarity with their business model.
• Understanding System modules and utilizing them properly to plan, schedule and execute activities.
• Partner with developers through all stages of development including application testing and parallel systems.
• Hold meetings and superintend technical walkthroughs for development teams to detail the requirements
Work with business units to establish a detailed familiarity with their business model.
• Understanding System modules and utilizing them properly to plan, schedule and
execute activities.
• Partner with developers through all stages of development including application
testing and parallel systems.
• Hold meetings and superintend technical walkthroughs for development teams to
detail the requirements.
• Effectively communicate and coordinate between all the related stakeholders.
• Reviewing and approving business projects/CRs(Change Requests).
• Building and maintaining CR delivery plans on a quarterly basis.
• Ensuring projects and CR’s adherence to SDLC policies and procedures during the
delivery processes.
• Managing Business units’ initiatives (including Transformation initiatives) and ensuring
end-to-end delivery.
• Managing and delivering the work output of the group/function within identified
timelines with expected quality.
• Building highly valued, influencing relationships with stakeholders and senior
management
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• Work closely with the QA team in coordinating project schedules, explaining
requirements and answering any queries regarding the features that’s been
developed.
• Collecting, filtering and prioritizing business requests and needs.
• Performing advanced CRs analysis to investigate issues, identify potential business CRs
demand, for the sake of improving performance and increase efficiency.
• Use Siebel Tools to modify applets, views, and screens to meet client requirements
• Analyze, Revise, and design business scenarios of new Enterprise Service Management requirements, close business processes gaps and reengineer existing ones if needed and map them to CRM applications.
• Develop and configure new changes on Siebel Financial Services as per the business requirements.• Conduct and Support Testers on testing environments (SIT & UAT) and fix the defects if found any.
• led and handled solutions/services testing (End-to-End) on test environments before deploying them to the production environment
• Conduct the implementation of new functions with the support team and contact them until they are fully handed over to the users.
• Prepare Siebel mobile (thin) client, dedicated client and troubleshoot any issues.
• Fixing different types of defects & bugs in the application and customizing it at any level to meet the business requirements.
• Very good experience in document administration and BI publisher report configuration.
• Very good experience in Surveys and Campaigns (creating, launching, purging, executing and administering them).
• I was the team leader of the first line support team of Siebel production environment in Riyad Bank.
• Daily sales and internal system support for user/system issues.
• Dealing with the daily issues which are related to data (batch issues), integration and tables mapping. Troubleshooting and tracking the root cause of these issues in order to solve them.
• Ran Adhoc SQL reports and monthly analytics.
• Read/Write XML messages which are used to be passed between Siebel applications through Middleware services.
• Supervising the teamwork and keep following up with users via emails and Remedy system until the issues resolved.
• Generate weekly reports of the opened and closed incidents against Siebel to keep monitoring the system performance.
• A key catalyst in the development of a hand-held system and served as the first line of support for field personnel.
• Worked in collaboration with clients sharing accountability for expected outcomes
• Operated in a help desk capacity requiring both on-site and remote troubleshooting.
• Managed work order system and prioritized jobs based upon operational impact
• Managing all aspects of the security systems installation and maintenance process.
• Create and update job plans, SOPs, and Daily Logbooks.
• Schedule and manage preventative work orders and providing parts for these tasks.
• Schedule and plan preventative maintenance, as well as corrective and emergency orders.
• Assist in tracking and reviewing all required maintenance activities
• Track the status of events to ensure standard timelines are met.
• Ensures solutions costs stayed within budget guidelines.
• Coordinate with the security systems’ vendors to deliver the requested spare parts.
• Send the technicians to the bank’s sites to install the security systems and do the periodical maintenance according to a prescheduled maintenance plan.
, Faculty of Information Technology & Computer Science,