IT Support Specialist
Wataniya Insurance Company
Total years of experience :15 years, 4 Months
Provided IT support for resolving technical issues and recommended and implemented new hardware and software to increase efficiency.
•Managed multiple projects with varying levels of complexity, including migrations, upgrades, and transitions; network, application system, CCTV, DMS, Active Directory, VOIP, DHCP, Office 365, and asset management.
•Managed MS 365 mail organizational settings and resources planned and managed MS 365 mail architecture and planned and implemented hybrid configuration and migration of MS 365 mail.
•Secured the messaging environment for MS 365 mail.
•Collaborated directly with multiple consultants and vendors, as well as clients, to communicate business and systems needs in an efficient and cost-effective manner.
•Collaborated closely with manager to analyze and understand business requirements.
•Supervised and mentored junior staff.
•Responsible for all daily IT operations and support activities, providing support to over 300 internal and external users across 3 branches.
•Managed asset management and inventory.
•Coordinated with third-party suppliers/vendors until completion of assigned tasks.
•Developed and designed company's design requirements, including employee ID cards, logos, brochures, email signatures, Happy Eid, and business cards.
•Provided helpdesk support and resolved IT-related issues for end users.
Underwrote/rated/quoted new business.
•Assisted the senior underwriter in the timely issuance of insurance policies and endorsements.
•Issued and maintained all policy documentation.
•Answered general inquiries from clients and brokers.
•Modified, updated, and processed existing policies and claims to reflect any change in beneficiary, amount of coverage, or type of insurance.
•Assisted in drafting and compilation of various quotation submissions.
•Assisted underwriters with the renewal process of policies. ACHIEVEMENTS
•Played a major technical role in the project of transferring employees (250 users) and support to work remotely during the COVID-19 crisis within 3 days.
•Successfully prepared 100 laptops in 8 hours ready to use and login for end users with last updates and all business apps and settings.
•Successfully replaced 100 PCs with 100 laptops and delivered them to end users in one month.
•Successfully moved physical server to virtual with no disruption to employee productivity and limited downtime of key business systems.
•Successfully implemented OnBase DMS system, Ericsson IP telephone (VOIP) system, storage for share folder and backup system, CCTV, and access security system.
•Managed multiple corporate office moves and expansions with no disruption to employee productivity and limited downtime of key business systems.
•Configured and maintained SMS, DHCP, and domain controller, office 365, ticketing system.