Abdulaziz Kayen

• Led the redesign of the retail finance customer journey, resulting in a significant increase in customer
satisfaction.
• Developed and implemented a streamlined digital merchant onboarding process
• Leveraged market research and competitor analysis to optimize the merchant onboarding journey.
• Conducted a comprehensive analysis of the BNPL merchant onboarding journey and identifying key areas for improvement.
• Negotiated mutually beneficial agreements with partners to ensure profitable transactions.
• Effectively facilitated collaboration between IT and partners to achieve seamless integration.
• Collaborated closely with partners to drive sales growth.
• Effectively managing a portfolio of 80+ partners.

• Responsible for marketing and selling a complete range of Cash Management solutions and products such as Business to Business (B2B).
• Visiting clients, Writing proposals and Agreements management.
• Conducted market research to identify new opportunities and determine customer needs and preferences.
• Improved the user experience within the mobile app.
• Developed several business cases related to cash management and open banking.
• Worked closely with administration and support team to implement new sales deals.
• Shared information on competitor capabilities/market practices and clients needs on an ongoing basis.