Department Manager
ATG
Total years of experience :16 years, 4 Months
Jimmy Choo Brand in Bloomingdale’
Responsible for the day-to-day running of a department.
The role involves overseeing a range of staff within a retail organization. Taking the responsible for the successful day-to-day running of the sales, organizing staff schedules, delegating duties.
Drive sales, monitor performance and identify commercial opportunities and make recommendations to meet and exceed sales targets
Cultivate a culture of excellent customer service, leading by example. Resolve customer complaints effectively and promptly.
Minimize stock loss through the management, implementation and adherence of
Cultivate a culture of excellent customer service, leading by example on the sales floor.
Meet and Greet the customers
Identify customers need by asking open ending question
Upsell
Cross sell
Closing the sales process
Recording data of regular customers
Supporting each of the team member
Preparing weekly schedules for team members, Manage time and attendance of staff to ensure customer service standards and appointment opportunities are maximized.
Treating everyone and everything with respect
To manage the store when manager is not available, and keep performing same tasks as manager does.
Deal with customer complaints effectively and promptly.
Ensure that company standards of housekeeping, grooming, presentation and professional conduct are maintained.
Communicate effectively with the team, passing on all relevant information (Chain instructions and memos) at the right time.
Constantly seek new opportunities to drive and create additional sales.
Ensure the store is merchandised commercially and visually to company standards.
Ensure accurate and timely reconciliation of tills, floats and petty cash.
Manage the POS system, including amendments, trouble shooting and error logging.
Ensure goods received into and dispatched from department are checked and discrepancies are resolved.
Ensure all company policies and procedures are implemented and monitored in store.
charge, providing current information on reservations, large parties or VIP’s expected
Completing daily administrative duties such as scheduling, payroll, personnel files and requisitioning
Conducts departmental meetings as required to communicate effectively with all staff
Conducts frequent trainings for staff on an array of subjects to promote development
Create incentive programs for staff to elevate motivation
Derive innovative business plans and promotional events to increase revenue