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Abdulaziz Mohamrd Shorayef, Retail Sales Executive

Abdulaziz Mohamrd Shorayef

Retail Sales Executive·du Franchise

United Arab Emirates

Bachelor's degree, Accounting

Work experience

Total years of experience: 7 years, 9 months

Retail Sales Executive

February 2026 - Present

du Franchise

Dubai, United Arab Emirates

February 2026 - Present

•
Assist customers with telecom service requests, product inquiries, and account support
• Provide support for customer service inquiries and issue resolution
• Coordinate with internal teams when required to support service-related requests
• Maintain accurate customer transactions and service documentation
Company industry:
Telecommunications
Job role:
Sales

Customer High Value Expert

June 2023 - December 2025

Vodafone Egypt

Cairo, Egypt •Hybrid

June 2023 - December 2025

• Managed 60+ VIP customer interactions daily while maintaining 95%+ customer satisfaction and SLA compliance
• Handled service incidents, billing issues, and technical inquiries, ensuring timely resolution through troubleshooting and escalation
• Coordinated with internal technical and service teams to resolve customer service incidents and order-related inquiries
• Monitored and followed up on open service requests until closure within SLA timelines
• Prepared KPI and service performance reports using Advanced Excel for service tracking and analysis
• Maintained accurate case documentation and service request tracking
Company industry:
Telecommunications

Retail Sales Executive

July 2021 - June 2023

Vodafone Egypt

Cairo, Egypt

July 2021 - June 2023

• Assisted customers with telecom service requests, product inquiries, and account-related support
• Processed customer requests and coordinated with internal support teams when required
• Achieved 120%+ of monthly sales targets
• Maintained accurate customer transaction records and service documentation
Company industry:
Telecommunications
Job role:
Sales

Accountant

August 2018 - July 2021

On-Crete for Constructions

Cairo, Egypt

August 2018 - July 2021

• Managed accounting entries and reconciliations
• Prepared monthly financial reports
• Maintained accurate financial documentation
Company industry:
Construction & Building
Job role:
Accounting and Auditing

Education

Al-Azhar University

September 2016

September 2016

Bachelor's degree, Accounting

Egypt

GPA (percentage): 80%

GPA (percentage): 80%

Skills

Sales
Expert
Sales
Expert
Data Entry
Expert
Data Entry
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Data Input
Expert
Data Input
Expert
Teamwork
Expert
Teamwork
Expert
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER EXPERIENCE STRATEGY CX
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
ESCALATION MANAGEMENT
Intermediate
ESCALATION MANAGEMENT
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
SERVICE LEVEL AGREEMENT
Intermediate
SERVICE LEVEL AGREEMENT
Intermediate
TELECOMMUNICATIONS
Intermediate
TELECOMMUNICATIONS
Intermediate

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
Google – Ask Questions About Data
Google – Foundations: Data, Data Everywhere

Hobbies and interests

learning