عبد العزيز محمد شريف

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Assist customers with telecom service requests, product inquiries, and account support
• Provide support for customer service inquiries and issue resolution
• Coordinate with internal teams when required to support service-related requests
• Maintain accurate customer transactions and service documentation

• Managed 60+ VIP customer interactions daily while maintaining 95%+ customer satisfaction and SLA compliance
• Handled service incidents, billing issues, and technical inquiries, ensuring timely resolution through troubleshooting and escalation
• Coordinated with internal technical and service teams to resolve customer service incidents and order-related inquiries
• Monitored and followed up on open service requests until closure within SLA timelines
• Prepared KPI and service performance reports using Advanced Excel for service tracking and analysis
• Maintained accurate case documentation and service request tracking

• Assisted customers with telecom service requests, product inquiries, and account-related support
• Processed customer requests and coordinated with internal support teams when required
• Achieved 120%+ of monthly sales targets
• Maintained accurate customer transaction records and service documentation

• Managed accounting entries and reconciliations
• Prepared monthly financial reports
• Maintained accurate financial documentation