Human Resources & Admin Affairs Head
National Industrial Training Institute (NITI)
Total years of experience :15 years, 1 Months
• Supervises and drives the HR and Admin Affairs team Unit and overall, organizational goals.
• Provides leadership on HR strategies and develops & implements policies to support startup phase and the subsequent business growth.
• Supports the leadership team as NITI starts operations and through the growth phase and any organizational change.
• Set, achieve and exceed the overall goals and priorities for the Unit.
• Guides the key HR processes like Manpower Planning, Recruitment, Compensation and Benefits, Performance management, Talent management, Training and Development, Employee Relations and all activities relating to employee data and monitoring budgets.
• Leads the HRIS implementation in phases.
• Works within the teams and with Heads of Department, as appropriate, to develop and implement Policies required for employees.
• Supervises the work done by the HR Specialists on Talent Management, Talent Acquisition, Employee relations, and the HR Administrator. Monitors and evaluates their work and suggests improvements. Sets their objectives for performance review and keeps the HR & Administration Services Director of their activities.
• Coordinates with line departments to review organizational structure and makes recommendations regarding work assignments; conducts detailed audits of work assignments and performance and makes recommendations for change.
• Establishes and maintains effective working relationships with external stakeholder’s government officials.
• Planning, developing and coordinating the provision of human resource services, policies and programs while ensuring adherence to hospital rules and regulations.
• Identifying, evaluating and resolving human relations, work performance and employee morale relating issues. Pro-actively developing training programs and improving overall work performance of employees in adherence to hospital policies and procedures.
• Communicating effectively with medical and non medical staff internally and externally. Fostering the development of strong, cooperative relationships within the hospital to create team synergy and improve cross-departmental processes.
• Resolving employee relation issues for implementing creative and motivational recognition policy, providing medical insurance, accommodation, admin, payroll and other benefits to enhance team member retention.
• Identifying, evaluating and resolving human relations, work performance and employee morale relating issues. Pro-actively developing training programs and improving overall work performance of employees.
• Handling an array of activities including preparation of daily work schedule, collating documentation from Recruitment Officers, checking records accuracy and logging employee’s data into the HR system for smooth functioning of day-to-day activities.
• Managing all functions pertinent to HR administration and monitoring a range of activities related to hospital design, policies/procedures, employee relations, acquisition and mergers.
• Overseeing all elements critical to the success of the HR; namely front-end and needs analysis, job postings, sourcing, interviewing, and employee offers.
• Directing the preparation and maintenance of requisite reports to carry out departmental functions and providing periodic reports to the senior manager to track strategic goal accomplishment.
Etihad Etisalat Co (Mobily) : The Company is a Saudi Arabia-based institution primarily engaged in the provision of wireless telecommunications service to individuals and businesses across Saudi Arabia .
Inducted as Corporate Service Representative, charted a commendable growth curve through exceptional performance to merit promotion to the post of Corporate Key Account Executive .
Designation Chronology :
• July 2007 - Jan 2008: Corporate Key Account Executive
• August 2006 - July 2007: Corporate Service Representative
Key Responsibilities :
• Positively impacted operational outcomes through effective liaison and developed major clientele accounts across Saudi Arabia.
• Devised corporate strategies for client relations, market analysis and segmentation, prospect identification, proposal delivery, contract negotiation, yield and rate structure and campaign design/execution for all phases of the business life cycle.
• Maneuvered the existing business forward by identifying new, profitable opportunities and converting them into commercial contracts to strengthen existing operation of company sales.
• Scrutinized external emerging developments and evangelized new methodologies to enhance company's bottom-line.
• Audited standards of service, maintenance and infrastructure to ensure conformity to requisite grading standards. Secured major corporate accounts, defined budgets, overheads and operating expenses and enforced adherence to the same.
• Finalized sales and negotiated contractual details with wholesalers, network retailers, etc while promoting and maintaining relations with major accounts/suppliers.
Key Responsibilities :
• Identified primary thrust areas of business through market/consumer surveys and analysis. Designed/implemented corporate strategy formulation plans to optimize sales, volume distribution and customer service.
• Created and developed new corporate clients, sustained existing customer base, converted leads into business and ensured renewals to surpass targets.
• Conducted a detailed study of current service standards v/s actual level of service, analyzed deficiencies and provided periodic aging reports to upper management for enhancing corporate service operations.
• Actively promoted new products and corporate services, leveraged customer loyalty and service messages to identify customers' needs and enhance service levels.
• Prospected and negotiated business partnerships within the assigned territories, made presentations to corporate accounts; resulting in maximized revenue and business expansion.
• Ensured adherence to all tactical service routines and best practice procedures on all administrative/operational activities within the company.
Key Responsibilities :
• Networked extensively through marketplace to secure lucrative sales leads/opportunities. Drafted proposals as, negotiated and finalized contracts.
• Developed, managed and supported all aspects of the assigned product areas with focus on direct distribution of company products.
• Ascertained effective implementation of company policies/procedures for executing sales activities and supervised performance against targets to implement cost control strategies.
• Reviewed and adapted information regarding product innovations, quality, competitors and market variables to secure sales in the assigned regions.
• Finalized purchase order details with the clients and ensured delivery of goods within the scheduled time frames.
• Maintained optimum inventory levels to ascertain service with minimal delivery delays.
Previous Professional Experiences :
• June 2004 - Sept 2004, Trainee with Saudi Telecom Co (STC).
• Sept 2002 - Aug 2005, Advertising Manager with Marketing Section - Promotions and Advertising - Hathith (The Cake House).
• Sept 2000 - Aug 2002, General Assistant with Al Shuaibi Establishment for Export and Import.
Courses and Certifications : • Strategy and Human Resource Management. • Understanding Data for Decision Making. • Human Resource Management. • Human Resource Information Systems HRIS. • Performance & Reward Management. • Corporate Finance. • Leadership & communication. • Recruitment and Selection. • Business Economics. • Managing Strategically. • Marketing Management. • Accounting for Managers. • April 2010,Applications/Selection Criteria. • April 2010,Job Interviews.