Head of IT Operations, Projects, SD and Transformation
Encloud DMCC
Total years of experience :17 years, 7 Months
• In this role, key responsibilities entail supervising 3 teams (infrastructure team, field support staff, technical solution design team), managing resources, facilitating project kickoff meetings, and managing vendor relationships.
• Creating and executing policies, procedures, and processes to enhance IT operations, driving efficiency, and boosting productivity.
• I lead the development and presentation of innovative revenue generating strategies to the board to enhance company earnings.
• Successfully led communication and facilitation efforts among project teams, internal clients, and external stakeholders.
• Spearheaded the IT project portfolio for the organization valued at up to 2 million.
• Acted as an inter-departmental liaison between business and technology units to coordinate delivery schedules for applications.
• Recruited, coached, and mentored technical and project teams, assigned responsibilities, and assessed performance.
• Managed deliverable estimates, resolved resource conflicts through negotiation, and allocated resources efficiently.
• I gained hands-on experience with VMWare, MS Servers (AD, SharePoint, SQL, Exchange, Dynamics etc.), XEN, Hyper V, Azure, AWS, Google Cloud, and implemented Data-Center implementations.
• Created over 100 computer system plans utilizing information engineering and structured analysis.
• Investigated system issues and implemented proactive resolutions, ensuring uptime of system upto 99.5%.
• Diagnosed, troubleshot, and resolved issues across cloud, data centers, virtualization, storage, network, and system servers.
• Defined and documented project scopes for team distribution.
• Conducted root cause analyses to identify and resolve persistent system issues, optimizing workflows.
• I designed solutions incorporating technologies such as VMWare, Veeam, Hyper-V, SQL, AD, Exchange, Azure, AWS, GCP, etc., and implemented them in customer data centers, remote locations, and clouds.
• Led over 15 projects as project lead, designing information system solutions with a focus on data security, integration, infrastructure, and performance.
• Defined and documented project scopes for team distribution.
• Conducted root cause analyses to identify and resolve persistent system issues, optimizing workflows.
• I served as a team lead for VMware and Microsoft services-based projects, which included implementation and troubleshooting.
• Collaborated with organizations to align business strategy with client objectives.
• Led over 15 projects as project lead, designing information system solutions with a focus on data security, integration, infrastructure, and performance.
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