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Abdulfeta yasin Sherif, Customer

Abdulfeta yasin Sherif

Customer·Ethiopian Airlines

Saudi Arabia

Higher diploma, Diploma in Ticketing

Work experience

Total years of experience: 5 years, 3 months

Customer

April 2019 - June 2024

Ethiopian Airlines

Addis Ababa, Ethiopia

April 2019 - June 2024

met efficiently. - Handled cash transactions and processed ticket sales. - Assisted passengers with flight bookings, ticketing inquiries, and travel issues. - Managed and resolved customer complaints in a professional manner. -
Coordinated with other departments to ensure smooth airport operations.
Company industry:
Airlines
Job role:
Customer Service and Call Center

Customer Service Representative & Ticket Sales Officer

April 2019 - June 2024

Ethiopian Airlines

Addis Ababa, Ethiopia

April 2019 - June 2024

• Provided customer support for airline passengers, handling ticket sales, booking modifications, and flight
information.
• Promoted to Senior Customer Service Agent due to excellent performance in resolving customer
complaints.
• Managed high-volume calls and in-person interactions, ensuring efficiency and accuracy in ticketing.
• Assisted customers with check-in procedures, baggage policies, and flight schedules.
• Consistently achieved customer satisfaction targets, improving sales through proactive issue resolution.
Company industry:
Airlines

Education

Ethiopian aviation academy

March 2018

March 2018

Higher diploma, Diploma in Ticketing

Ethiopia

View attachment

Ethiopian Airlines Aviation Academy

March 2018

March 2018

Higher diploma, Hospitality

Ethiopia

Skills

Airlines
Expert
Airlines
Expert
Sabre
Expert
Sabre
Expert
Sales
Intermediate
Sales
Intermediate
Teamwork
Expert
Teamwork
Expert
customer service expertise
Expert
customer service expertise
Expert
sales expertise
Expert
sales expertise
Expert
active listening
Expert
active listening
Expert
Ticketing
Expert
Ticketing
Expert
Customer Service
Expert
Customer Service
Expert
Call Center
Expert
Call Center
Expert
Marketing
Expert
Marketing
Expert
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
CRISIS MANAGEMENT
Intermediate
CRISIS MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
ISSUE TRACKING
Intermediate
ISSUE TRACKING
Intermediate
MULTITASKING
Intermediate
MULTITASKING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
SALES
Intermediate
SALES
Intermediate

Languages

Arabic

Expert

English

Expert

Training and Certifications

Certifications
Ticket office & airport operation
Mar 2018