Senior Engineer, IT Services
ADNOC Gas Processing
Total years of experience :18 years, 7 Months
•Deployment and management of IT systems infrastructure. Successfully implemented multiple IT projects by providing the technology knowledge and vision to support the organization business objectives, evaluate and recommend best fit technologies for business processes.
•Handling and Administering Enterprise Backup system (Symantec Exec) with repect to the design and Backup procedures and policies.
•Implementing Symantec End Point protection anti virus and device control.
•Full life cycle as team leader for implementing Service Desk tool (CA Service Desk Manager).
•Supervised team members’ by delegating work to them, and prepared monthly reports.
•Performed in depth research on new technologies, managed employee selection, development, and evaluation
•Technologies deployed (Exchange 2007 and 2010. Windows xp, Win 7, Windows server 2003 R2, Windows server 2008 R2, Virtualization by VMware ESX 4, Implementing and deploying SharePoint 2007 Farm including customization, .
•Provide trainings and orientations for business staff in Abu Dhabi Investment Council on SharePoint application and Intranet solution.
•Implementing Group policy and deploying software using group policy Creating User Groups (Security, Distribution), changing group policies
-Manage and cotrol IT daily operation.
- Select the Assets specs before the tender.
- Managing the Assets distribution.
- Working in DFS Permissions.
- Troubleshoot and solve desktop and laptops problems.
- Transfer the calls in Service Manager 9 to the right groups.
- Install and support different applications and software’s (PI, RRM, Crystal report…).
- Troubleshoot and solve printers and scanners problems.
- Select the Assets specs before the tender.
- Managing the Assets distribution.
- Monitoring Injazat support team about the tickets
- Follow the customers requests in Oracle Application.
- Transfer the calls to the right group in Unicenter Service Plus Service Desk.
- Creating the users accounts in Active Directory.
- Create the email accounts in Exchange Server.
- Working in DFS Permissions.
- Working in the workshop as workshop engineer for two months, troubleshoots Dell systems.
- Installing new Pc’s in Zadco with XP operating system, and transferring each profile to the server then returned back the data to the new PC, configures the outlook and return
back all emails, joins all Pc’s to the domain, connect the Pc’s to the printer and reinstall all the software and applications that the company is using.
- Installing servers in the rack with kvm switch and LCD to many customers.
- Working in the customer side as field engineer to solve the customer problems, hardware and software problems for Pc’s and laptops.
- Installing new Pc’s in Amiri Flight with Vista operating system, and transferring each profile from old H.D to the new H.D in new Pc, active the windows, configure the outlook and return back all the emails, joins all Pc’s to the domain, connect the Pc’s to the printers and scanners, reinstall all the software and applications that the company is using.
- Deep knowledge in solving Desktop problems
- Support Different Applications
- Configure & Install Windows 2000/XP
- Using Ghost & Acronis software for Imaging.
- Configure Symantec Antivirus
- Contact the vendor for any Hardware faulty.
- PC assembling
Time and Stress Management
CertifiedITIL.(ITIL)Foundation V3 Course, Information Technology Infrastructure Library( IT Service managment )
Microsoft® Certified IT Professional (MCITP) MCITP: Enterprise Administrator on Windows Server® 2008. MCTS: Windows Server® 2008 Applications Infrastructure, Configuration. MCTS: Windows® 7, Configuration. MCTS: Windows Server® 2008 Network Infrastructure, Configuration. MCTS: Windows Server® 2008 Active Directory, Configuration.
MCSE
A+
GPA : 3.0/4.0 , HOURS : 164
High school