IT Support Specialist
Diversified Lines for Petroleum Services
Total years of experience :2 years, 11 Months
- Provide frontline technical support via phone, email, and chat to resolve hardware and software issues.
- Diagnose and troubleshoot network connectivity problems, hardware malfunctions, and software errors.
- Collaborate with cross-functional teams to escalate and resolve complex technical issues promptly.
- Assisted end-users with hardware and software-related problems, ensuring timely issue resolution.
- Managed ticketing system to track and prioritize support requests, maintaining accurate records.
- Conducted user training sessions to enhance overall IT literacy within the organization.