Director Business Development – TECOM Commercial Land Sales
TECOM Investments
Total years of experience :23 years, 4 Months
•Responsible for leading and directing the Sales Team in the local markets through various distribution channels.
•Responsible for developing the strategy and plans for the sales functions of the department thus ensuring sustainable growth and profitability of the business in line with the vision, mission and strategy of the company through appropriate market selection and segmentation.
•Ensure maximum efficiency of sales function to achieve targets as well as minimize opportunity loss & revenue loss.
•Identify and develop potential business opportunities, handle major accounts and negotiate major deals with clients, build short term/long term business relationship/partnering to meet tangible objectives and targets for growth, to maximize and sustain revenue, profitability and enhance market share
•Develop sales policies, processes, systems, procedures and set adequate profit targets that ensure adequate safety for the business and provide sustainable sales to the Company.
•Work closely with Finance to develop sales payment policies for complicated projects to reflect realistic time scale of the payments and ensure the policy is implemented effectively though out the project cycle.
•Review market trends and market research information in order to develop the overall budget forecast in line with company objectives and continually review against actuals to ensure targets are being achieved to take actions in case of any variances.
•Develop price modelling in conjunction with Marketing, Finance and Planning to recommend competitive pricing of product offerings that maximizes the rate of return on investment without compromising quality.
•Ensure alternate plans are in place to adopt proactive approach as per the current market and business requirement for existing and upcoming future projects.
•Working closely with the marketing team for establishing marketing channels and methods and providing inputs to develop plans in relation to advertising, sales promotion, public relations and sales management.
•Responsible for directing and review the continuous improvement of sales practices taking into account ‘international best practice’, changes in international standards and changes in the business environment which demand proactive action plans.
•Review and recommend corrective actions based on reports prepared for sales so as to monitor and review the performance of company against key performance indicators in order to highlight any variances to Management for corrective action.
Operations Director - Dubai Media City - Apr 2010 - present
• Meet financial, commercial and operational targets.
• Follow standard TECOM quality operation procedure in all functional activities.
• Evaluate the performance of overall operations and the Partner Relations & Development Management team regularly and systematically and report these results to the MD.
• Performance review; set mechanism to monitor team performance (number of visits to clients for our performance review, complaints log and addressing client issues.)
• Align the department with TECOM and Dubai Holding strategies, policies and procedures.
• Assist clients/business partners with their expansion plans.
• Develop a retention and downsizing plan for clients/business partners who require it.
• Prepare annual budget plan for revenue to meet EBITA targets.
• Prepare annual CAPEX and OPEX budgets for DMC including FM requirements.
• Review building project plans for feasibility and HSE compliance.
• Recommend, review and approve FM improvements to optimize facilities on site.
• Participating in the daily operations and HSE requirements of DMC as HSE core group.
• An active member of the Broadcasting and Publishing committee. Involved in different stages of application, approval, and renewal and industry development.
• Approach event organizer to promote DMC amphitheater plus look into all new event concepts proposals and negotiate deals on behalf of DMC.
•Achieve additional revenue of 30% according to 2009 P&L.
•Maintain 95% occupancy during 2009.
•Reached a total number of 600 companies and freelancers in the Media Business Centre.
•Achieve 90% customer satisfaction.
•Registered 107 new companies and freelancers at Media Business Centre during 2009.
•Taking over Dubai Studio City Business Centre and reach 100% office occupancy one month after launch.
•Achieve 15% saving on OPEX plus maintain quality and brand positioning 2008, 2009.
•Explore and develop the freelancer concept, increase the number of registered freelancers by 70%.
• Develop Business Centre SOP manual and ensure a proper implementation.
• Managing three teams in order to achieve and maintain a high level of client/business partner satisfaction.
• Internal auditing of all four Business Centers - (DMC and DSC) and ensure same process is followed across the free zones.
• Maintain a good relation with all business centre partners.
• Prepare monthly KPI presentation and management reports on monthly basis.
• Ensure all phases are profitable, maximize occupancy and minimize expenses.
• Establish a good relation with all related Government department heads, increase awareness on Business Centre activities and involvement in all DMC events.
Emirates Airlines 2003 - 2008
In flight services
• Responsible for maintaining excellent customer service on board.
• Leading a multinational crew to reach customer satisfaction with limited resources on board.
Emirates training college
• Leading international crew on familiarizing the crew with the culture and the religion of the U.A.E, along with culture tours around Dubai.
• Give Arabic classes to new crew.
• Organizing presentations, event and graduations.
HSBC Bank 2001 - 2003
• Started as a clerk in delivering cards, pins and cheque books to customers.
• Senior clerk supervising the teller's area.
• Treasury balancing.
• Follow up incoming and outgoing remittances.
• Trained new staff in the department.
1997-2000 Al Imam Malik High School Dubai, U.A.E Major: Science High School Diploma