Bayt.com
Abdulhameed Kurdi, Operations Senior Specialist

Abdulhameed Kurdi

Operations Senior Specialist

salam

Location
Saudi Arabia - Riyadh
Education
Bachelor's degree, Information & Communication Technologies
Experience
18 years, 1 Months

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Work Experience

Total years of experience :18 years, 1 Months

Operations Senior Specialist at salam
  • Saudi Arabia - Riyadh
  • My current job since September 2022
Retail Sales Senior Lead Officer at Mobily
  • Saudi Arabia - Medina
  • January 2018 to September 2022

Being a point of contact for staff relating to policies, procedures, activation and products. Step into the role of branch manager in times of need to direct operations, sales, and staff management.

Sales Operations Senior Officer at mobily
  • Saudi Arabia - Medina
  • June 2022 to August 2022
Retail Sales Lead Officer at Mobily
  • Saudi Arabia - Medina
  • February 2014 to December 2017

Serve as an ambassador for the brand to drive sales and customer-focused relation management, guiding high performing retail store development and improvement of customer retention and satisfaction.

Senior Sales Executive at Mobily
  • Saudi Arabia - Medina
  • January 2010 to January 2014

Fulfill the client journey from inception to after sales, with focus on contract renewals, top-ups, account management and customer satisfaction, allowing for future cross and up selling opportunities

Sales Executive at Mobily
  • Saudi Arabia - Medina
  • January 2007 to January 2010

Spearheads revenue generation and client expansion solutions through collection and analysis of data, evaluation of current procedures, and recommendation of alternative courses of action.

Customer Care Representative at Mobily
  • Saudi Arabia - Jeddah
  • March 2006 to July 2007

Education

Bachelor's degree, Information & Communication Technologies
  • at Open University
  • January 2013

BSc in Information & Communication Technologies

Diploma, Computer Networking
  • at Al Alamiah Institute
  • September 2007

Cisco CCNA Diploma

Specialties & Skills

Leadership
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Fast Learning
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Computer Sales
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Sales skills
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Reliability
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BUSINESS PROCESS
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CUSTOMER RELATIONS
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CUSTOMER SUPPORT
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DOCUMENTATION
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FOCUS
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CUSTOMER SATISFACTION
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ACCOUNT MANAGEMENT
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Languages

Arabic
Native Speaker
English
Native Speaker

Training and Certifications

Digital Transformation - Masterclass (Training)
Training Institute:
Udemy
Date Attended:
May 2021
Effective Supervising Skills (Training)
Training Institute:
Mobily
Date Attended:
December 2018
Get a Business Online (Training)
Training Institute:
Google Digital Garage
Date Attended:
January 2021
Critical Thinking for Better Judgement and Decision Making (Training)
Training Institute:
Linkedin.com
Date Attended:
February 2021
Communication Foundation (Training)
Training Institute:
Linkedin.com
Date Attended:
February 2021
Building Business Relationships (Training)
Training Institute:
Linkedin.com
Date Attended:
March 2021
The Fundamentals of Digital Marketing (Training)
Training Institute:
Google Digital Garage
Date Attended:
January 2021

Hobbies

  • Reading