Customer experience specialist
Zakat Tax and Customs Authority
Total years of experience :7 years, 5 Months
- Facilitate the submission of new applications by providing clear instructions and guidance on procedural requirements.
- Assist clients in resolving any unfamiliar issues encountered during the application process.
- Provide comprehensive instructions to clients on utilizing self-service computer systems.
- Conduct thorough reviews of all client-submitted applications to ensure compliance with organizational regulations and standards.
- Respond promptly to inquiries and requests from clients via official email channels and deliver regular reports to management.
- Coordinating the daily activities of the reception area and ensuring timely break periods and smooth transition at shift changes.
- Resolve patent’s issues; provide support and record lessons learned for future improvement.
- Continuously Attempts to improve patients experience by making recommendations to management.
- Train new team members on client’s satisfaction, systems, and company policies and procedures.
- Analyze the individual performance of each team members and motivate them to improve their performance.
* As a result of the hard work and continuous improvement, I was promoted as team leader after short period of one and half year being the youngest customer service team leader in the hospital.
-Welcomes customers by greeting them; offering them assistance.
-Helps customer make selections by building customer confidence; offering suggestions and opinions.
-Processes payments by totaling purchases.
- Selling products and services using solid arguments to prospective customers.
- Updating government relations database.
- Organizing Aramco events.
- Research to develop Saudi Aramco Exhibit.
- Elected the VP of the University Student Club (The Pioneer Club) 2015-2016 -2014, Three months Summer course in London, Kingston Business School. (Sponsored by KAU)