Program Manager
Wipro Limited
مجموع سنوات الخبرة :24 years, 3 أشهر
• Responsible for project planning, preparation, and presentation.
• Responsible for project governance and weekly status report preparation and customer presentation.
• Responsible for contract delivery management and formalization.
• Responsible for infrastructure design (UAT, Primary & DR), customer approval and implementation management.
• Responsible for the technical and fictional assistance of project team as well as customer technical and function discussion and management.
• Responsible for reviewing of vendor (Microsoft/ DLBi) for program delivery
• Responsible for onsite team management for 8-17 members of the team.
• Responsible for customer management on a day-to-day basis.
• Provide technical & business support for various enterprise-wide in order to align the IT with the business strategy.
• Collaborating with business unit executives to identify, develop & implement IT opportunities to improve the operating effectiveness & financial performance of the organization.
• Reengineering IT processes, standards & policies.
• Develop the corporate technology vision & strategy, to align it with the business objective & strategy.
• Define PMO roles & objective that meet the business objective.
• Increase the business productivity through applications development & deployment.
Emitac Enterprise Solutions a leading system integrator in the region has been providing end-to-end IT solutions to clientele in multiple industries for over three decades. They have progressed with the latest innovations in technology and project management.
Role and Responsibility:
Solution Architect:
• Understanding customer needs, collecting information and study the current system of the customer.
• Design Solutions based on latest software/Hardware technology such as DR solutions, BI solutions, DMS solution, Network and infrastructure solutions, Oracle apps architecture, …etc
• Preparing full proposal (technical and financial) that meets the RFP/RFI based on all previous inputs.
Project Management:
• Project Manager of the Document Management Solution for GPSSA:
Archiving and scanning more than 250, 000 Files that includes more than 1.5 Million pages and around 5 Million Data fields.
• Project Manager of the Oracle BI for Statistic Center of Abu Dhabi (2011)
o Infrastructure installation on Linux
o OBIEE installation and configuration
o Oracle Http Server installation and configuring
o Oracle DB using ASM
• Project Manager & consultant of the DR solution for Boroug in 3 sites (2012)
o Designing and implementing HP infrastructure solution.
o High Availability using HP solution.
o Integrating current software with new system that includes SAP, File system, Mail system
• Project Manager for a full Oracle HRMS implementation and enhancement at MOPA:
o Project was considered a critical one due to complications of client
o Project included implementing the following HRMS modules:
a. Documents BR100
b. iRecruitment
c. Learning Management
d. Talent Management
e. SSHR
f. Payroll
g. Appraisals
o Was in charge for UATs and acted as Oracle Functional consultant
o Was managing a team of 7 including Technical developers and Project Coordinators
• Solution Architect & Project Management for DR solution of HAAD through ETISALAT using DataGuard
Gulf Business Machines (GBM) is one of the largest IT solutions and service providers in the region, satisfying the technology requirements of local, regional and international businesses.
Role and Responsibility:
• Deliver successful x-series solution by IBM applying workshops for small to medium teams of both technical and non-technical backgrounds that shape and influence the customer use cases and architecture design decisions
• Scope evaluations and guide customers through successful proof-of-concept and pilot deployments
• Design, create and deliver content that enables IBM X-Series to sell, service, and support
• Work closely with internal product, Product Engineering, Professional Services, Global Support, and Sales teams to ensure excellent customer experience with IBM offerings
• Serve as a trusted subject matter expert for the customer, building long-lasting relationships within our key accounts
• Contribute to the development of repeatable methodologies and tools designed to scale IBM services capabilities, promote repeatable customer engagements, and lower delivery risk
A service provider company of the E-voucher technology for Etisalat, the leading communication company in U.A.E.
Role and Responsibility:
• Directing full IT staff (more than 50) all over Emirates, technicians, network administrators, DB administrators and Data entry staff
• Managing 3 Networks (Dubai, Abu Dhabi, and Sudan) includes the following servers:
o omain controller (Win2003).
o SSH
o 2 Oracle servers each
o Clustering server
o File Server (Win2003)
• Configuring the security policies in windows 2003 and giving permeations to the users
• Controlling the Cisco Firewall (5700 series) through the web interface.
• Controlling the Cisco Routers through the web interface.
• Installing and configuring security channels to work with Pc Anywhere server and client
• Setup and monitor R-Admin servers and clients.
• Working with a customized application by Vendtek® to control the merchant's accounts.
• Install and work with Crystal reports, creating forms and adding the data from Oracle server(s)
• Configuring and controlling the frame relay and the leased line connections between our Main office and 3 branches, Banks, Clients and our offices in Canada and China.
• Installing and controlling Multi-modems devices, Multi-tech® using 32 modems with line hunting options
• Monitoring the process of installing POS software and configuring it to access our servers
• Supervising 26 technicians and schedule their visits to the market, collecting daily reports and helping them in the trouble shooting
• Supervising the call center staff and giving them some training courses.
• Interviewing the new IT and call center staff
• Attending meetings and reporting minutes of the meetings
• Writing and sending professional emails and letters
Role and Responsibility:
• Installing computer network from scratch
• Installing windows 2003, running and
• Maintaining the Domain Controller
• Controlling users, printers, and computers by creating groups and policies, using the active directory.
• Installing and troubleshooting Microsoft Office XP and 2003 to the client's PCs.
• Trouble shooting clients/servers running under Windows XP, 2000, 2003.
• Installing and running Norton antivirus corporate Server and managed clients.
• Installing all types of printers, sharing printers and Network Photocopy machines connected to the network
• Installing, Running and maintaining the SQL Server, SQL Anywhere, SQL clients
• Designing and Setting up the Labs and creating a Virtual Network
• Porting the data to the Website from the SQL server.
• Trouble shooter for all the PCs and Workstations in the school.
• Teaching computer & programming languages to Multiple grades
graduated with score of 94%