Project Management Consultant
Independent
Total years of experience :14 years, 7 Months
- Translate the product/service description into deliverables
- Create a structured decomposition of the deliverables
- Integrate requirements with work activities to develop the SOW
- Compare actual performance to the baseline to analyze the current status of the project
- Develop a schedule model and integrate it with the cost and resources
- Prepare needed documents to handover for the operations team
- Create a product development plan and manage its progress
- Maintain the website continuously
- Coordinate development stages with the contractors
- Manage Inventory, purchases, and stock
- Follow up and cooperate with the delivery companies
- Measure the performance of the business on a weekly basis
- Improve customer service after analyzing data gathered
- Develop marketing and sales strategies and promotions
- Generate P&L statement, Cash Flow Statement, and Balance Sheet
- Perform comparative approaches to select projects
- Monitor the progress of the projects using a variety of tools
- Develop project management documents
- Gather and analyze requirements
- Compile and analyze data to steer the projects
- Manage outsources and manufacturers
- Adjust the execution when needed
- Use a variety of tools to initiate new projects
- Create program and project governance processes
- Close deals with institutions, suppliers, and contractors
- Write reports and present them to the CEO
- Develop project management templates
- Audit achieved milestones and give approval to proceed
- Use EVM, CPA, and other tools to monitor projects
WDS Middle East is an IT Infrastructure company. As a Project Specialist, I was responsible for managing all the phases of the projects from initiation to closing. Some of the projects that I was responsible for are the Development of Muscat International Airport and the Council of Administrative Affairs for the Judiciary Building.
Main Tasks:
• Planned, managed, executed, and monitored project deliverables within agreed-upon requirements.
• Generated project plans, and assigned and communicated tasks and deadlines.
• Ensured compliance with procedural, safety, environmental, and quality control standards and regulations.
• Supervised IT installation (containment, raised floors, cables, racks, servers, and patch panels).
• Collaborated with the project sponsor and contractors to discuss progress and present reports.
• Communicated drawing changes to the design team, and managed and trained project team members.
• Identified barriers to success, made recommendations and provided technical support.
• Coordinated site material availability, and monitored expenditures in alignment with the budget.
My job was to manage, lead and supervise a team of 12, attain total quality management, customer satisfaction, acceptable labor cost, COGS and prime cost; I also contributed to the successful opening of the Dbayeh branch.
Some of the tasks I executed:
• Take orders from customers and receive cash
• Assemble the order
• Maintain an organized cash drawer
• Ensure the cleanliness of the restaurant
• Ensure that the customers are happy and satisfied
• Receive delivery orders from customers
• Prepare proper paper work for the kitchen staff to prepare the order
• Maintain a great food quality by following the HACCP rules
• Ensure that the restaurant has sufficient inventory
• Re-arrange the store for the next shift
• Send a daily report for the HQ management team
• Ensure proper opening and closing of the shift
• Handle customers complaint and communicate them effectively to the restaurant manager
• Communicate with the Head Chef the needed products to display
• Ensure that the orders are being served on time
• Ensure that the staff arrive on time, their costume is well maintained, shaved and clean
• Solve staff work-related problems before escalating to the manager
• Ensure that the FOH staff are always smiling in front of customers
• Organize breaks
Helped achieve the restaurant objectives by following the Zaatar W Zeit service standards, achieved customer satisfaction, served as a liaison between the front of the house, back of the house and delivery team, assembled orders and dispatched them to the servers, managed stock and inventory to ensure smooth operation during the shift, managed petit cash and ensured the cleanliness of the restaurant, I was also a part of the opening team of both Jbeil and Kaslik branches.
Some of the tasks executed:
• Check if the products prepared by the kitchen are as ordered
• Check if the products cooked are according to Zaatar W Zeit standards
• Prepare drinks orders as requested by the servers
• Take customers' orders
• Repeat the order to the customer to ensure that it is right
• Punch the order on the system
• Serve the order
• Prepare bills
• Give change when needed
• Ensure that the customers are satisfied
• Ensure that the table's top is clean and hygienic
• Assemble take away orders and serve them to customers
• Keep the service table full and make sure that there are sufficient quantities of cutleries, chinaware, sauces, and condiments available at all times
• Prepare the area for the next shift
• Maintain a clean and organized area
I contributed to the success of the restaurant by playing an important role whereas I executed different tasks related to many positions related to production and service; I was also responsible for maintaining clean and well-organized stations and ensure the presence of enough stock in the front of the house area.
Tasks Executed:
- Sandwich preparation according to the restaurant's standards
- Drinks preparation as requested by the servers
- Liaise between the kitchen, servers, and delivery team
- Provide home delivery when needed
- Ensure the availability of inventory at all times
- Prepare the area for the next shift
- Maintain a clean station
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I was responsible of the training of new staff on the McDonald’s standards of service, cleanliness, and quality control, helped them understand how to create a loyal and repetitive customer and how to create value for them, followed up on their performance, and gave reports to the manager to create succession and career plan, I helped as well in opening the McCafe in Tripoli.
Tasks Executed Include:
• Take the order from customers
• Punch the order
• Prepare the drinks and fries
• Prepare condiments
• Assemble the order
• Serve the order
• Keep my station clean
• Keep the cash drawer organized
• Ensure the cleanliness of the restaurant
• Ensure that the inventory is sufficient at all times
• Prepare sandwiches as per McDonald's standards
• Keep a well-maintained kitchen
• Ensure that the restaurant is clean; enough inventory is available and ready for the next shift
• Train new staff on all standards and procedures of the restaurant
I was responsible of the training of new staff on the McDonald’s standards of service, cleanliness, and quality control, helped them understand how to create a loyal and repetitive customer and how to create value for them, followed up on their performance, and gave reports to the manager to create succession and career plan, I helped as well in opening the McCafe in Tripoli.
Tasks Executed Include:
• Take the order from customers
• Punch the order
• Prepare the drinks and fries
• Prepare condiments
• Assemble the order
• Serve the order
• Keep my station clean
• Keep the cash drawer organized
• Ensure the cleanliness of the restaurant
• Ensure that the inventory is sufficient at all times
• Prepare sandwiches as per McDonald's standards
• Keep a well-maintained kitchen
• Ensure that the restaurant is clean; enough inventory is available and ready for the next shift
• Train new staff on all standards and procedures of the restaurant
During the three years that I have spent at the AUL, I took courses related to the following: • Management • Marketing • General Education • Accounting and Cost Control • Production Management • Purchasing Management • Economics • Human Resources Management I submitted two Senior Projects with the following topics: 1- Senior Project I: I made a study on the Organizational Structure and Business Model. The jury loved the project and I got a "B". I gained a lot of new information from this study which was beneficial for me in planning and creating strategies for winning projects. 2- Senior Project II: I made a study on Leadership and Operations in Corporation. The study was a success and I got an “A”. This project gave me an insight on the importance of simplifying operations and putting the right person in the right place to create a winning team.
During the three years that I have spent at the AUC, I studied the technical knowledge practices, measures, and processes of Accounting and Finance which allowed me to know the difference between Journal Entry, Ledger Account, Trial Balance, Income Statement, Owner's Equity, and Balance Sheet. Following you can find courses I took at the AUC: • Business and Administration Principles • Applied Computer Sciences • Financial Math • Law • Accounting Principles and Techniques • Economy • Finance • Analytical Accounting • Information System Management • DataBase (C++) • A+ • Commercial Activities • Communications and Organizations