AbdulKhader Pattillath

Managed all IT operations, infrastructure, cybersecurity, and enterprise systems for a multi-entity
Canadian organization — serving as the primary IT leader with full accountability for system
reliability, security, vendor relationships, and team performance.
IT Operations & Microsoft Platform
▸ Managed and administered the full Microsoft platform environment — including Office 365,
SharePoint, Azure/Entra ID, and Active Directory — overseeing user lifecycle management,
access controls, licensing, and platform optimization across all business entities.
▸ Ensured system reliability and uptime across all critical business applications — implementing
monitoring frameworks, escalation processes, and SLA governance to maintain operational
continuity.
▸ Oversaw device provisioning, endpoint administration, IT asset inventory, and lifecycle
planning — maintaining full visibility and control of the organizations technology estate.
▸ Led Azure cloud transformation — migrating from traditional data centre infrastructure to a
secure, scalable Azure cloud environment with enhanced security architecture and disaster
recovery capabilities.
Cybersecurity & Governance
▸ Built and maintained the organizations Information Security Program — establishing
cybersecurity policies, access controls, MFA enforcement, privileged account governance, and
network security standards aligned to ISO 27001 and NIST CSF.
▸ Led SOC 2 Type II compliance program from inception — coordinating controls implementation,
risk assessments, vulnerability management, and audit readiness to achieve successful
attestation.
▸ Developed and enforced IT policies, compliance standards, and governance frameworks —
ensuring alignment with regulatory requirements and internal audit expectations.
▸ Owned cybersecurity awareness training and phishing simulation programs — building security
culture across the organization and reducing human-factor risk.
Disaster Recovery & Business Continuity
▸ Designed, documented, and tested enterprise-wide disaster recovery and business continuity
plans — defining recovery objectives, continuity procedures, and tested readiness through
annual tabletop exercises.
▸ Maintained 99.9%+ system availability across critical platforms through proactive monitoring,
redundancy architecture, and disciplined change management.
Vendor Management, Budget & Team Leadership
▸ Managed all IT vendor relationships — negotiating contracts, overseeing SLA performance, and
driving cost-effective technology service delivery across infrastructure, software, and managed
services providers.
▸ Reduced annual IT operating costs by $550K through strategic vendor consolidation, contract
renegotiation, and infrastructure optimization — demonstrating disciplined budget
stewardship.
▸ Led, mentored, and developed a multidisciplinary IT team — setting performance goals,
providing regular feedback, and fostering a culture of accountability, continuous improvement,
and professional development.
▸ Partnered cross-functionally with Finance, HR, Operations, and Compliance teams to identify
technology needs, optimize workflows, and ensure IT solutions aligned to business objectives.

• Manage outsourced IT support
• Transition and execution planning to cloud
• Planned, implemented and supporting ERP and other operational systems

Directed all IT operations, infrastructure, and security governance for a global telecom
manufacturer. Full hands-on responsibility for Microsoft platform administration, vendor
management, team development, and IT governance across three continents.
▸ Administered and optimized Microsoft 365, Azure cloud infrastructure, Active Directory, and
SharePoint — managing user provisioning, access controls, cloud security posture, and
platform performance for globally distributed operations.
▸ Established IT governance and cybersecurity framework — ITIL-aligned change management,
incident response, vulnerability tracking, and SLA compliance processes across all operations.
▸ Managed MSP and third-party vendor relationships — overseeing SLA performance, contract
renewals, and cost optimization; achieved 15% annual IT cost reduction ($180K+).
▸ Led ERP transformation (Microsoft Dynamics 365 BC) — overseeing system configuration, data
migration, cross-functional team coordination, and go-live delivery.
▸ Mentored and developed IT team — establishing clear performance expectations, Agile
delivery practices, and a culture of continuous improvement.

Reporting to the Director Enterprise Applications, responsible for managing Dynamics 365 Cloud based ERP for Manufacturing, Supply chain, Financial, Business Intelligence and System Integrations to ADP, LIMS and banking interfaces to facilitate accessing from USA and Canada.

▸ Managed Microsoft Dynamics 365 F&O platform across manufacturing, quality, supply chain,
and finance in a regulated GxP environment — overseeing system reliability, access
governance, change control, and audit compliance with FDA and Health Canada standards.

Led IT strategy and operations for a diversified construction, hospitality, and manufacturing
conglomerate across 8 GCC subsidiaries — directly relevant to the target roles real estate and
construction sector context.
▸ Managed all IT infrastructure, networks, systems, and cybersecurity across multi-site GCC
operations — overseeing vendor relationships, DR/BCP implementation (99.9% uptime), and
technology governance for 8 business entities across Kuwait, Saudi Arabia, and the broader
GCC.
▸ Negotiated and restructured ERP and technology vendor contracts delivering $500K+ in cost
savings; led cybersecurity enhancement program and regional IT governance initiatives.

▸ Directed IT operations and infrastructure management across 400+ retail, warehouse, and
corporate sites throughout Kuwait and GCC — managing Active Directory, network
infrastructure, vendor relationships, and IT teams across a large, complex multi-entity real
estate and retail group.
▸ Led SAP-to-Dynamics AX ERP migration and infrastructure consolidation delivering 20% cost
reduction; governed cross-country technology compliance and vendor management.

▸ Managed IT operations, application administration, and PCI-DSS security compliance for a
regulated retail and commercial banking environment — overseeing mission-critical system
reliability, access governance, and audit readiness. Received Project Excellence Award for
internet banking delivery.

▸ Led IT operations and systems management across 6 MENA countries (Kuwait, UAE, Saudi
Arabia, Egypt, Jordan, Lebanon) — overseeing network infrastructure, Oracle EBS ERP
platforms, POS systems across 50+ locations, and cross-border vendor relationships.
Established regional IT support centres serving multi-country operations.