IT Support Specialist
Concept
Total years of experience :2 years, 3 Months
- Provided expert-level support for technical issues, ensuring prompt assistance.
- Diagnosed problems and implemented effective solutions.
- Managed incidents, guided support staff, and resolved escalated cases.
- Developed training materials, optimizing adherence to standards.
- Contributed insights to technology assessments and strategic planning.
- Collaborated for process enhancement and technological advancements.
