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Abdullah Abdulaaty, Senior Supervisor, Fixed Portfolio Management

Abdullah Abdulaaty

Senior Supervisor, Fixed Portfolio Management·Orange - Egypt

Egypt

Bachelor's degree, Electronics & Communications Engineering

Work experience

Total years of experience: 15 years, 10 months

Senior Supervisor, Fixed Portfolio Management

February 2020 - Present

Orange - Egypt

Alexandria, Egypt

February 2020 - Present

Develop a long term trustworthy relationship with customers.
Translate & transfer all information gathered from the market to Marketing Department.
Give feedback on field expectations and share with the Corporate Sales Team.
Ensure profitability on commercial offers presented.
Quote & negotiate prices, credit terms and prepare contracts.
Assess customers needs, explain & demonstrate products to them which may involve providing technical description as well as describing purposes for which they may be used.
Proactively, seek and probe for potential growth, potential threats, business opportunities, set visits objectives and articulate a business plan for each account to ensure long term business relationship and high customers satisfaction.
Act as initial key contact with customers to develop, cultivate, and establish productive, collaborative relationships with decision-makers.
Identify the implied needs to the customers initiating possible strategic partnership projects with Orange corporate customers to ensure long-term alliance through a win-win settlement.

Company industry:
IT Services
Job role:
Sales

Supervisor, Corporate Sales

February 2015 - February 2020

Orange - Egypt

Alexandria, Egypt

February 2015 - February 2020

Develop a long term trustworthy relationship with customers.
Translate & transfer all information gathered from the market to Marketing Department.
Give feedback on field expectations and share with the Corporate Sales Team.
Ensure profitability on commercial offers presented.
Quote & negotiate prices, credit terms and prepare contracts.
Assess customers needs, explain & demonstrate products to them which may involve providing technical description as well as describing purposes for which they may be used.
Proactively, seek and probe for potential growth, potential threats, business opportunities, set visits objectives and articulate a business plan for each account to ensure long term business relationship and high customers satisfaction.
Act as initial key contact with customers to develop, cultivate, and establish productive, collaborative relationships with decision-makers.
Identify the implied needs to the customers initiating possible strategic partnership projects with Orange corporate customers to ensure long-term alliance through a win-win settlement.

Company industry:
Telecommunications
Job role:
Sales

Pre-Sales Engineer

February 2013 - December 2014

International Integrated Systems

Alexandria, Egypt

February 2013 - December 2014

Dealing with the Technical side of any sale, meeting IT Managers to speak from the technical point of view & finish the deals.

Company industry:
General Engineering Consultancy
Job role:
Sales

Data Entry

November 2012 - February 2013

Swiftfuture

Alexandria, Egypt

November 2012 - February 2013

Data Entry for an Online Business.

Company industry:
IT Services
Job role:
Writing and Journalism

Sales Engineer

July 2012 - August 2012

International Bio-medical Group

Alexandria, Egypt

July 2012 - August 2012

Offering Bio-Medical equipment to the Hospitals, Mainly ICU Rooms such as Ventilators & other medical related equipment.

Company industry:
Medical Hospital
Job role:
Sales

Customer Support Consultant

November 2011 - May 2012

Sutherland Global Services

Alexandria, Egypt

November 2011 - May 2012

Inbound Call center - explaining AT&T U-Verse Bills for the customers & then offering them services to achieve our Sales target.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Technical Engineer

October 2011 - November 2011

Modern WAN Technology

Alexandria, Egypt

October 2011 - November 2011

Finishing Company & Individual Call orders for Computer related issues (OS Software & Hardware issues, & Maintenance).

Company industry:
Computer Hardware & High-Tech Manufacture
Job role:
Information Technology

Sales Lead

February 2009 - May 2009

National Financial Advisers

Alexandria, Egypt

February 2009 - May 2009

Sales Lead to discuss Tax Issues with clients & offer them Tax Help & consultancy.

Company industry:
Financial Services
Job role:
Sales

Dispatcher

June 2007 - July 2008

Starlite Satellite / Dish Network

Alexandria, Egypt

June 2007 - July 2008

Had to finish Dispatching 15 technicians & close their work orders, then do Post & Pre calls to ensure the services are working fine & answer the 800 toll free number for technical issues.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

Alexandria Higher Institute of Engineering & Technology

August 2011

August 2011

Bachelor's degree, Electronics & Communications Engineering

Egypt

GPA (point): 2.0 out of 4

GPA (point): 2.0 out of 4

Skills

Pre sales Technical Support
Expert
Pre sales Technical Support
Expert
Call Center
Expert
Call Center
Expert
Sales Targets
Expert
Sales Targets
Expert
Customer Service
Expert
Customer Service
Expert
Technical Service
Expert
Technical Service
Expert
MS Office
Expert
MS Office
Expert
Typing 32 WPM
Expert
Typing 32 WPM
Expert
IT Essentials
Intermediate
IT Essentials
Intermediate
Written & Oral Presentation Skills
Intermediate
Written & Oral Presentation Skills
Intermediate
Web designing
Intermediate
Web designing
Intermediate
Soft Skills
Intermediate
Soft Skills
Intermediate
Pre sales Technical Support
Expert
Pre sales Technical Support
Expert
Call Center
Expert
Call Center
Expert
Sales Targets
Expert
Sales Targets
Expert
Customer Service
Expert
Customer Service
Expert
Technical Service
Expert
Technical Service
Expert

Languages

Arabic

Expert

English

Expert

Training and Certifications

Training
Achieving Personal Victory (Soft Skills)
Vodafone
Dec 2008
Web designing
EAAC Training Center
Sep 2006
Time Management
Arab Academy for Sciences and Technology
Feb 2009

Hobbies and interests

Fishing, Swimming, Gardening, Barbecue