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Abdullah ALBISHI, Security and IT Infrastructure Specialist

Abdullah ALBISHI

Security and IT Infrastructure Specialist·Zain - KSA

Saudi Arabia

Bachelor's degree, Bachelor of Computer and Information Sciences

Work experience

Total years of experience: 13 years, 6 months

Security and IT Infrastructure Specialist

January 2019 - Present

Zain - KSA

Riyadh, Saudi Arabia

January 2019 - Present

1-Overseeing and support Windows/Unix team in daily health check, upgrades and troubleshooting.

2-Manage supports contracts and licenses (EMC, Microsoft, Oracle, Cisco, , etc) including the service level agreement SLA of Zain and other vendors.

3-Supports multiple systems and applications of medium to highly complex with multiple concurrent users ensuring control, integrity, and accessibility.

4-Acts as the technical liaison between operations teams and Planning providing critical operational insight to upcoming implementations and strategies.

5-Support for database systems optimization and periodical health checks to ensure enhancement and proper functionality.

6-Ensure the protection of users and systems from security threats such as viruses, spams in order to safeguard Zain from potential security threats

7-Support in implementation and configuration of routers, switches, hubs, firewalls, and cabling in a large network environment.

8-Provide advice and support to different departments to ensure the best use of technological capabilities in application/infrastructure to achieve business objectives

9-Assist in the certification/installation of complex and non-standard hardware and software within Zain

10-Supervise Service desk and End user support teams to ensure a high service level.

11-Provide recommendations to optimize technical facilities utilization and expand capabilities

12-Provide guidance to services providers regarding troubleshooting

13-Resolve all operational problems and issues and conduct preventive and corrective maintenance to ensure the proper running of all equipment

14-Develop performance reports and observations for reporting and decision-making purposes

15-Analyze Service requests/ complaints and take steps to resolve these issues effectively in order to enhance internal customer satisfaction .

16- Acting as the technical liaison between operations teams and Information security team providing critical operational insight to upcoming implementations and strategies with many security initiatives.

Company industry:
Telecommunications
Job role:
Information Technology

Systems Engineer

July 2018 - December 2018

SquareOne Technologies

Riyadh, Saudi Arabia

July 2018 - December 2018

Working as contractor with the Saudi Post in Riyadh as a system engineer.

Major tasks include but not limited to are:

1-Administration virtualization environment such as FusioCloud VDI solutions.

2-Maintaining the security compliance and configuration management of the VDI systems and platform.

3-Managing servers activities including Active directory, file shares, DHCP and group policy

4-Installing and implementing Windows and Linux servers and network equipment.

5-Working with RightFax server solution providing the service to Saudi Post users and clients.

6-Working in a Remote Desktop Environment managing servers and other services

Company industry:
IT Services
Job role:
Information Technology

IT support Officer

March 2016 - March 2018

Pyramid Plasters

New Zealand

March 2016 - March 2018

I worked with Pyramid Plasters as an IT support officer as a part time during my study and full time in the scheduled holidays.

Some key responsibilities:

1-Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialised equipment.

2-Install, test and configure new workstations, peripheral equipment and software.

3-Manage PC setup and deployment using standard hardware, images and
software.

4-Perform timely workstation hardware and software upgrades as required.

5-The support of Microsoft products such as Office.

6- Provide OS Support such as Microsoft Windows 8, 10 as well as Mac OS x 10.7-
10.11

7-Provide OS Server Support - Microsoft 2008 R2, 2012 R2 as well as linux ubuntu server.

Company industry:
Construction & Building
Job role:
Information Technology

Senior System Operator

November 2009 - December 2012

American Express Saudi Arabia limited

Riyadh, Saudi Arabia

November 2009 - December 2012

Provide 24/7 technical/ operational support for the AMEX systems and clients.

Performing daily backups alongside with monitoring processes/services, stopping services/processes, and initial investigation and reporting of issues.

A part of the disaster recovery plan team.

A part of the requirement gathering and analysis team of AMEX software“PRIME3” and assisting in the implementation of new systems.

Analysing the operations of AMEX systems and procedures and evaluate effectiveness.


Determining the most effective manner to resolve customer's technical issue.

Engaging in research and in depth troubleshooting to resolve technical issues and consults with other staff when necessary.

Resolve Level 1 work orders. Elevates complex and/or high priority problems to the appropriate support groups for resolution.

Supervised and trained five personnel in day-to-day networking and messaging operations resulting in 100% customer satisfaction.

Company industry:
Banking
Job role:
Information Technology

Coop- IT help desk (تدريب تعاوني)

June 2009 - September 2009

Ministry of Communication and Information Technology

Riyadh, Saudi Arabia

June 2009 - September 2009

1-Serve as the first point of contact for customers seeking technical assistance over the phone or email.

2-Provide accurate information on IT products or services.

3-Follow-up and update customer status and information.

4-Perform timely workstation hardware and software upgrades as required.

5-Report issues to the Service Desk for escalation.

Company industry:
Public Administration
Job role:
Information Technology

Education

Auckland University of Technology

December 2017

December 2017

Bachelor's degree, Bachelor of Computer and Information Sciences

New Zealand

GPA (point): 3.8 out of 5

GPA (point): 3.8 out of 5

Bachelor of Computer and Information Sciences-Networks and Security major Some relevant papers and projects: • Network and System Administration grade ‘A’ • IT Service Provision grade ‘A’ • Network Security grade ‘A-’ • Logical Database design grade ‘A’ • Information Security Management grade ‘A-’ • Advanced Network Technologies grade ‘A’ 1- Network design based on service. Designing LAN and WAN network based on a service requirements narrative “small to medium network” including firewall, database and other components. Some Service that implemented over this project are A- installing and configuring a DHCP and a DNS server to deliver IP addresses and name resolution for client machines B- set-up firewall on servers to block access to all unauthorised and unnecessary services, where a user group and share drives, and also packet filter firewall software on servers that will allow access only to required services are implemented. C- installing and configuring a simple Web Server on the designed network. 2- Designing and Modelling a Wired and Wireless WAN network Performance Modelling of AUT university Wellesley Campus Gigabit Ethernet Backbone Network with Wireless Extension using OPNET-based simulation and modelling (for such a project), containing major subnets (Five subnets) with wired/Wireless workstations/clients (FTP clients, Web clients, VoIP and other services). Comparative analysis of the result of all services running on the designed network where the result makes a meaningful conclusion. 3- Analysing a process model to document the steps that incident management and problem management need to take to fix the problem and to achieve the process goals of business continuity. 4- Designing and building storage structures, considering security and performance of the system where stored procedures and triggers for the business are considered and implemented. Including the identification of the best methods for structuring the data and writing the query “Optimising Query. 5-Designing and developing a supreme court of New Zealand searchable database/website “final year group project”

College of Telecom & Information in Riyadh

September 2009

September 2009

Diploma, Networks

Saudi Arabia

GPA (point): 3.96 out of 5

GPA (point): 3.96 out of 5

I have graduated from the college of Telecom & information in Riyadh with a diploma in Network Technology with an overall GPA of 3.96 out of 5.0 “B+”. Some projects implemented are: 1- Equipped with the knowledge required to obtain a CompTIA certificate for providing technical support and IT operational roles. 2- Designing, configuring and maintaining network devices such as Routers, Switches, cables . .

Skills

Network Infrastructure
Expert
Network Infrastructure
Expert
System Engineering
Expert
System Engineering
Expert
ITIL
Expert
ITIL
Expert
Technical Support
Expert
Technical Support
Expert
Network Administration
Expert
Network Administration
Expert
COMPUTER HARDWARE
Intermediate
COMPUTER HARDWARE
Intermediate
Monitoring activity on computer systems and networks such as Endpoint, Nodes for security breaches.
Intermediate
Monitoring activity on computer systems and networks such as Endpoint, Nodes for security breaches.
Intermediate
BACKUP
Intermediate
BACKUP
Intermediate
DISASTER RECOVERY PLANNING
Intermediate
DISASTER RECOVERY PLANNING
Intermediate
DATABASE ADMINISTRATION
Intermediate
DATABASE ADMINISTRATION
Intermediate
LAN, WAN, WLAN, DMVPN, SSL/IPSEC, VPN, firewalls, WWAN design and implementation.
Expert
LAN, WAN, WLAN, DMVPN, SSL/IPSEC, VPN, firewalls, WWAN design and implementation.
Expert
Exposure of Information Technology methodologies such as ITIL, CMMI and COBIT
Intermediate
Exposure of Information Technology methodologies such as ITIL, CMMI and COBIT
Intermediate
Excellent Problem-solving skills
Expert
Excellent Problem-solving skills
Expert
Implementing firewalls and installing anti-virus software on servers and computers within the networ
Expert
Implementing firewalls and installing anti-virus software on servers and computers within the networ
Expert
Programming skills using C and Java.
Intermediate
Programming skills using C and Java.
Intermediate
Ability to integrate and relate information security frameworks with tech non-technical requirements
Intermediate
Ability to integrate and relate information security frameworks with tech non-technical requirements
Intermediate
A desktop and server administration systems knowledge DHCP, DNS servers, create user group, shared d
Expert
A desktop and server administration systems knowledge DHCP, DNS servers, create user group, shared d
Expert
Experience with disaster recovery plans and apply patches to ensure security of data.
Expert
Experience with disaster recovery plans and apply patches to ensure security of data.
Expert
Strong proficiency with SQL and relational databases management system
Intermediate
Strong proficiency with SQL and relational databases management system
Intermediate
Managing IT various Systems including implantation, upgrading and Coordinating the required parties.
Intermediate
Managing IT various Systems including implantation, upgrading and Coordinating the required parties.
Intermediate
Ability to effectively match business needs with integrated ICT solutions.
Intermediate
Ability to effectively match business needs with integrated ICT solutions.
Intermediate
Remote Desktop Support
Intermediate
Remote Desktop Support
Intermediate
network cabling and infrastructure
Expert
network cabling and infrastructure
Expert
Network Infrastructure
Expert
Network Infrastructure
Expert
System Engineering
Expert
System Engineering
Expert
ITIL
Expert
ITIL
Expert
Technical Support
Expert
Technical Support
Expert
Network Administration
Expert
Network Administration
Expert

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

Arabic
Native Speaker
English
Expert
Spanish
Beginner

Training and Certifications

Certifications
CCNA DataCentre
Apr 2019
Cisco Certified Network Associate Security
IELTS
Jul 2014
Cisco Certified Network Associate Routing and switching
Nov 2016

Training
RSA Identity Governance and Lifecycle Administration
DELL EMC
Jun 2019
Show credentials
RSA Authentication Manager Administration
DELL EMC
Jun 2019
Show credentials
Securing Email with Cisco email security appliance (SESA)
Cisco
Apr 2019
Show credentials