Abdullah Alfaifi, IT Administrator

Abdullah Alfaifi

IT Administrator

alromaih group

Lieu
Arabie Saoudite
Éducation
Master, cyber security
Expérience
5 years, 2 Mois

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Expériences professionnelles

Total des années d'expérience :5 years, 2 Mois

IT Administrator à alromaih group
  • Arabie Saoudite - Chamis Muschait
  • janvier 2021 à janvier 2022
Computer Engineer à Samba Financial Group
  • Arabie Saoudite - Riyad
  • novembre 2013 à novembre 2017

Serving as the first point of contact for customers seeking technical assistance over the phone or email, I perform remote troubleshooting through diagnostic techniques and pertinent questions. Leveraging well developed communication skills, I provide client follow up as necessary, reply using email, phone, and ensure proper recording, documentation, and closure for all issues. Utilising customer service skills to meet business goals and objectives and end-user needs, I ensure a high level of client satisfaction through frequent and clear communication on all work orders, create and maintain documentation on internal procedures and document various department activities as assigned. Maintaining general awareness of advances and current trends in technology, I research issues and resolutions to technical problems, acquire and maintain technical knowledge through reading, self-paced training, computer-based training or video-based training, courses, seminars, and other methods as necessary. Applying strong technical acumen, I install and configure new technology to be used by the company, such as hardware, operative systems, and programs or applications and give regular maintenance to existing hardware and computer systems.

Éducation

Master, cyber security
  • à La Trobe University
  • décembre 2020

(

Baccalauréat, Business
  • à King Faisal University Saudi Arabi
  • janvier 2017

|

Diplôme, Technical Support | College of Technology
  • à college of technical Saudi Arabia
  • janvier 2012

technical support

Specialties & Skills

IT Risk
Incident Management
IT Governance
Technical Support
Computer Science
ACADEMIC
BUSINESS ADMINISTRATION
COMMUNICATION SKILLS
COMPUTER HARDWARE

Langues

Arabe
Expert
Anglais
Expert