عبد الله الصومالي

Leading and managing the country sales, business development and key account management, customer solutions in Saudi and UAE market for several key strategic verticals - automotive, perishable, pharma, hospitality, industrial, etc

Responsible for supply and demand planning and inventory control. All logistics activities across value chain from international freight management customs clearance, SFDA and SABER registration, port transportation, middle mile and last mile distribution warehousing and sub store for 23 brands of fine dining restaurants and more verticals to come in resorts, private members clubs, and tourism services

To support and manage STARLINKS operations in delivering customer experiance / satisfaction, getting a professional resolution of customer complaints or reported issues, setting standards for improving sales target and revenues thru cross functional alignments and ensuring escalated concerns are reported to the right management level for root cause analysis to implement corrective and preventive solutions
Contributions and Accountabilities
• Implementing of corporate programs, procedures, methods and practices to direct customer care with competitive advantage.
• Achieving business results considering successful attitude, confidence in leadership and teamwork behaviours.
• Planning and directing the activities and tasks of customer service teams to meet the customer needs.
• Improving fulfilment rate and reduce rejection and overall cost of serving with high utilization of planned resources.
• Reviewing business meetings, KPIs, SLA and dashboards with the clients.
• Retention of profitable customers through providing added value to their customer experience.
• Fulfilling staffing requirements through interviewing & hiring of new employees across divisions.
• Clarifying job key responsibilities & practices for the team. Leading the training programs for the new employees.
• Managing, motivating, developing and leading members of the Customer Service Team.
• Investigating and handling customer complaints of critical business and escalated incidents by having root cause analysis.
• Communicating root cause analysis results to MD and Operations & Logistics Director along with possible recommendations to
permanently fix the issue(s).
• Support Starlinks operations & logistics and apply performance standards.
• Identifying team training requirements, ensuring skills gapes are covered with systematic coaching & on the job, training courses

Focusing on the sales generation and marketing strategies of the company by leading all the projects related to the assigned account.
Major Contributions and Accountabilities
• To ensure Company services are complying with the customer’s contract terms and quality requirements.
• Deputize & represents Company in customer meetings. Take minutes and to ensure any actions for Company are completed in a
timely manner.
• Develop a balance score card and ensure company targets where agreed.
• Communicate customers’ requirements, changes, dissatisfaction, or other related information which has impact on the services
delivered and/or jeopardizes customer’s service contract, to the Continuous Improvement & Solution Manager.
• Manage the SLA and ensure all rate increases are agreed and implemented in conjunction with Finance.
• Working with Company’s operations to improve the service quality and thus customer’s satisfaction.
• Review & update SLA / SOP's and the quality processes to capture business needs within the organizational vision.
• End to end VAS process to be agreed and costed and managed with the Ops Team.
• Help and manage and participate in the marketing strategy for the department and Company.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Develop further business opportunities and work streams that generate revenue.
• Attend and manage workshops related to customers and ensure that the BDM software is actioned promptly to capture
opportunities.
• Manage the marketing strategy with customers issues addressed and where possible to help them with their strategy within the
Saudi Market which ultimately generates revenue for Company.
• Work with the appointed marketing company to help manage strategy going forward that also hits our customers hot spots.
• Work with the ops teams to improve what we do so it meets our customers’ expectations moving forward.
• Manage his accounts so revenue streams can be identified and to use whatever resources internal or external to move his accounts
forward with the latest thinking / operational excellence, so we are being proactive.
• Liaise closely with the senior management team to ensure no revenue is lost and to challenge customers where appropriate.
• Managing customer’s visits to WH’s and ensure that they are managed whilst on our premises.
• Coordinating audit requirements between key customers and warehouse personal.

• Accountable for the Freight Forwarding Operations and Staff over 15+ employees.
• Guides and manages the overall operations of Dow Sadara PMLA Business in Saudi Arabia.
• Responsible for the co-ordination and planning of an enterprise-wide Logistics management.
• Ensure all commercial, technical, and operational compliances fulfilled and reported respectively.
• Monitor actual performance versus plan and engage in cross-functional and cross-department efforts to identify and handle any source of diversion, and lead operational and tactical 90-day plan
• Develop planning procedures to improve and ensure implementation time for assigned businesses.
• Responsible for the smooth functioning of freight forwarding operations starting from receipt of the empty containers in the ECD until the shipments are confirmed on board and arrived at the destinations with original documents dispatched to the Dow hubs in EMEAI and APAC Regions.
• Manage change process dialogue with Dow/ shipping line and other parties involved.

• Sales performance against the assigned target, Develop new clients / business, retain the existing clients, and grow organic business. To respond to incoming queries and ensure the resolution of service. Increase product development in air and sea freight, Contract Logistics.
• To manage and execute all movements of shipments coming in and out of Jeddah, both domestic and international, Seek innovative ways to improve service and cost, which will include both technological and process improvements. Ensure all transactions in accordance to the region Operations processes are cover while maintaining high levels of customer satisfaction.

• Execute the supervision and coordination of customs clearance for export cargoes of one of the prestigious and well-known petrochemical manufacturing companies in Saudi Arabia to ensure the fast and on-time clearance and shipping out of the containerized cargoes facilitated via JIP & KAP.
• Checking all import/export documents for completion and ensuring that the same are in order and all the formalities are completed. Follow procedures of reporting on performance, respective assignments, and other reports as required from time to time to the Line Manager in its endeavor.
• Developed and improved business relations with suppliers, freight forwarders, customs brokers and commercial clients, handled all incoming and outgoing correspondence, executing the daily and monthly plans and enhancing communication & cooperation to meet the customers’ requirements.
• Collaborate and assess in serving other logistics operations as desired and requested by higher-level management within Almajdouie Logistics (SBU) Strategic Business units of the corporate (such as Terminal & Warehouse, Transportation, Heavy Lift, Support Services and Business Development).

• Ensure that RSGT Health, Safety & Environment policy and procedures are followed accordingly
• Training on (LCM) Loss Control Management, for implementing Corrective & Preventive Action
• Trainer Basis Occupational Safety and Health, Training employees Safety awareness programs
• Well trained in Accident/Incident investigation & reporting and root cause analysis (SCAT)
• Conducts regular safety audits of RSGT/Depts. to ensure compliance with required safety standards

• Receiving and checking documents required from the OPS subject for full out from terminal of which all details in the said EIR should be confirm before releasing container, this also includes acknowledgement from the EIR with affix signature and remarks for the condition of container.
• Ensure that In/Out gate managements is done efficiently, Reporting to Control Room for all matters, any discrepancies and damages found in/on the container, establish relevant course of action, set priorities and organize information that gives a more transparent picture of utilization