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Abdullah Alghamdi, Technical Support Engineer

Abdullah Alghamdi

Technical Support Engineer·Qoot Al-yawm

Saudi Arabia

Diploma, Technical support

Work experience

Total years of experience: 3 years, 9 months

Technical Support Engineer

January 2018 - January 2019

Qoot Al-yawm

Jeddah, Saudi Arabia

January 2018 - January 2019

Assist company clients with technical and computer system issues. Typical duties of a Technical Support officer include configuring computer systems, diagnosing software problems, providing assistance in person or by phone or email, troubleshooting network problems, and testing new technologies.
Company industry:
Computer Hardware & High-Tech Manufacture
Job role:
Information Technology

IT Support Engineer

October 2015 - January 2018

Wipro Limited - Saudi Arabia

Jeddah, Saudi Arabia

October 2015 - January 2018

Installation & configuration of a company’s computer hardware operating systems and applications.
Maintenance and monitoring of computer systems.
Diagnosing and solving hardware or software faults.
Testing and evaluating new technology.
Responding to call-outs in a timely fashion.
responsible for diagnosing any hardware or software faults with these systems and will solve the issues either in person or over the phone.
Company industry:
Computer Hardware & High-Tech Manufacture
Job role:
Information Technology

AV Technician

January 2015 - May 2015

Fairmont Hotel

Mecca, Saudi Arabia

January 2015 - May 2015

Receiving guest problems in the weakness of the Internet, Troubleshooting of telephone system (CISCO IPT ), Maintenance of computers and printers for hotel staff, Processing of conference rooms, Processing of sound systems for concerts.
Company industry:
Computer Hardware & High-Tech Manufacture
Job role:
Information Technology

Education

College of Technology at Mecca

August 2014

August 2014

Diploma, Technical support

Saudi Arabia

GPA (point): 4.45 out of 5

GPA (point): 4.45 out of 5

View attachment

Skills

Service Desk
Expert
Service Desk
Expert
Printer Support
Expert
Printer Support
Expert
Computer Troubleshooting
Expert
Computer Troubleshooting
Expert
Troubleshooting Hardware
Expert
Troubleshooting Hardware
Expert
sharing knowledge
Intermediate
sharing knowledge
Intermediate
time management
Intermediate
time management
Intermediate
Quick learner
Intermediate
Quick learner
Intermediate

Social profiles

Languages

Arabic

Native Speaker

English

Intermediate

Training and Certifications

Certifications
CCNA
Dec 2018 - Jan 2021