Operation Manager
Hellmann Worldwide Logistics
Total years of experience :12 years, 9 Months
· Develop KPI’s to measure the effectiveness of the warehouse operations
· Develop and implement profit improvement plans and change management plans
· Interview, select, train, manage and appraise the performance of warehouse staff
· Plan, develop, organize, direct, manage and evaluate the operations and budget of the warehousing facility
· Review contracts, invoices, work orders, consumption reports and demand forecasts to estimate peak delivery periods and to issue work assignments
· Plan, organize, and direct warehousing related administrative services such as cleaning, installations, maintenance, repair, safety inspections, parking etc.
· Plan, develop and implement warehouse health and safety and security programs
· Perform day to day admin tasks such as maintaining files and processing paperwork
· Develop constructive and cooperative working relationships
· Problem solve, negotiate and address staff challenges
· Main point of contact for warehouse related activities
· Issuing and translating the employment contract in coordination with the HR Admins and the HR Manager
· Proper handover of information and documents to HR Administration Specialist for hiring process upon successful selection
· Develop KPI’s to measure the effectiveness of the warehouse operations
· Develop and implement profit improvement plans and change management plans
· Interview, select, train, manage and appraise the performance of warehouse staff
· Plan, develop, organize, direct, manage and evaluate the operations and budget of the warehousing facility
· Review contracts, invoices, work orders, consumption reports and demand forecasts to estimate peak delivery periods and to issue work assignments
· Plan, organize, and direct warehousing related administrative services such as cleaning, installations, maintenance, repair, safety inspections, parking etc.
· Plan, develop and implement warehouse health and safety and security programs.
· Perform day to day admin tasks such as maintaining files and processing paperwork
· Develop constructive and cooperative working relationships
· Problem solve, negotiate and address staff challenges
· Main point of contact for warehouse related activities
· Issuing and translating the employment contract in coordination with the HR Admins and the HR Manager
· Proper handover of information and documents to HR Administration Specialist for hiring process upon successful selection
• Review and monitor daily and monthly Key Performance Indicators (KPI’s) and analysis reports on various measurable factors against benchmarked
• Track performance, analyse variances, explore problem areas and utilize them for continuous improvement and appropriate recommendations.
• Secure that the warehouse equipment & machinery are maintained and are safe to operate.
• Ensure that equipment is utilized efficiently and to the optimum level.
• Ensure that equipment handlers are properly trained and licensed to prevent work related accidents and all the safety and security procedures and checklists for equipment and warehouse racking are completed on a daily basis so as to ensure the store is safe to open for trading.
• Ascertain all safety regulations are as per the local law and guidelines of the country.
• Establish that all controls, processes and data are accurately maintained in the warehouse management system to safeguard smooth data flow and achieve detailed and precise reports
• Prepare manpower plans, set productivities for hub and supervise warehouse teams to ensure highest level of work efficiency within the budgeted productivities, motivation and control all the operational costs.
• Drafting of Standard Operating Procedures (SOP’s) for all hub activities and ascertain that all staff are properly trained on all the SOP’s and receive adequate development support to secure the hub performance and succession needs.
• Regular communication to the operations group leader
• Conduct daily start up shit meetings to go over the days receiving and shipping schedule
• Ensure customer merchandise is handled with care through the intake and outflow of customer goods
• Ensure on time driver arrival and departure time at hub
• Ensure quality of load on trucks to maximize fill rate and minimize damages
• Ensure consistent feedback on vehicle status to fleet supervisors
• Ensure timely delivery of orders
• Ensure vehicle repair needs are reported in a timely basis
• Partner with Hub staff to ensure on time order preparation and staging
• Gather and feed forward information from drivers to improve route efficiency
• Secure driver performance through follow-up visits to customer's homes
• Ensure all POD's and documentation required from the driver teams are completed as per requirements
• Troubleshoot driver team requirements
• Adherence to all company policies and working methods
• Ensure driver teams adhere to company uniform and behaviour policies and have a customer first attitude
• Preparation for next day operations by close of business each day
• Take responsibility to maintain fleet and driver records and forwarding any relevant information to the Fleet Supervisor
• Maintain general maintenance and cleanliness of all work areas and equipment
• Perform other duties as assigned to you to insure the success of staff, department and the company.
Managing all aspects of logistics by coordinating with Vendor Management Team, Financial Team, Warehouse Team and end users.
Coordinating and monitoring transportation operations for local shipments and foreign shipments from the port to the warehouse.
Ensuring appropriate, safe and accurate receiving of goods in warehouse.
Minimizing demurrage and detention charges by ensuring all orders issued have a valid import permit to prevent any delays may occur at the customs.
Insuring all Import Exemptions are intact and valid.
Work out and check as per the requirements all documents for the shipments and follow up the shipping from the supplier and shippers as per the schedule and plan as well.
Follow up with our broker for all shipments under Custom Clearance for smooth clearing process.
Follow up with Petro Rabigh marine team for direct discharge shipments coming to Rabigh port prior to the vessel arrival to prevent any unnecessary demurrage charges.
Handling Reverse Logistics by ensuring the spent chemicals are sent back for regeneration or sending the damaged spare part for repair and return.
Filled in Destination Management Dept. supervisor place (acting supervisor).
Produce daily, monthly and the annual reports for the management in details.
• Managing all aspects of logistics by coordinating with Vendor Management Team, Financial Team, Warehouse Team and end users.
• Coordinating and monitoring transportation operations for local shipments and foreign shipments from the port to the warehouse.
• Ensuring appropriate, safe and accurate receiving of goods in warehouse.
• Minimizing demurrage and detention charges by ensuring all orders issued have a valid import permit to prevent any delays may occur at the customs.
• Insuring all Import Exemptions are intact and valid.
• Work out and check as per the requirements all documents for the shipments and follow up the shipping from the supplier and shippers as per the schedule and plan as well.
• Follow up with our broker for all shipments under Custom Clearance for smooth clearing process.
• Follow up with Petro Rabigh marine team for direct discharge shipments coming to Rabigh port prior to the vessel arrival to prevent any unnecessary demurrage charges.
• Handling Reverse Logistics by ensuring the spent chemicals are sent back for regeneration or sending the damaged spare part for repair and return.
Promoted to the position of Junior sales manager. My duties included managing a small team of sales personne
a full time job serving as salesman. my duties included the foreseeing the shipments through the process of shipping and transporting.