Abdullah ALHamed, IT Operations - Contact Centers Systems

Abdullah ALHamed

IT Operations - Contact Centers Systems

STC

Lieu
Arabie Saoudite
Éducation
Diplôme, proggraming JAVA & IT & Networking, AND I Trained on all STC systems
Expérience
11 years, 10 Mois

Partager Mon CV

Empêcher usager


Expériences professionnelles

Total des années d'expérience :11 years, 10 Mois

IT Operations - Contact Centers Systems à STC
  • Arabie Saoudite - Riyad
  • Je travaille ici depuis août 2012

Job Description:

• Assistant Team leader.
• Avaya systems Support Engineer (tier 1) in all STC Call Centers 9xx in Kingdom.
• System Analyst & Quality Assurance Systems Specialist.
• Handle Incidents & provide support for all STC Call Centers 9xx in Kingdom.
• Follow up, investigate, and complete support tickets within SLA & BMC Remedy System. Change Management & Escalation.
• Report support incidents on weekly and monthly and yearly bases.
• Support all types of Contacts Centers Systems issues.
• Perform preventive support by monitoring all Systems & Services.
• Excellent knowledge in all systems related to Contact Centers: IVR, VOIP CISCO, VOIP AVAYA, ICM CISCO, CUIC CISCO, Remedy, Voice Recorder Systems, Nexidia, Voice Gateway, CMS, Tawasol, Phonogram, IDB, WFM, Right Fax, and GMG.

Éducation

Diplôme, proggraming JAVA & IT & Networking, AND I Trained on all STC systems
  • à Everest Academy
  • mars 2012

1/ Trained on all STC CC systems by system engineers 2/ Networking +A & +A 3/ Commination Skills Course 4/ proggraming JAVA & Eclipse

Specialties & Skills

Langues

Anglais
Expert

Formation et Diplômes

networking (Certificat)
Date de la formation:
May 2012
Valide jusqu'à:
June 2012

Loisirs

  • most of sport
    feetball - swimming - read books ...