IT Operations - Contact Centers Systems
STC
Total years of experience :11 years, 10 Months
Job Description:
• Assistant Team leader.
• Avaya systems Support Engineer (tier 1) in all STC Call Centers 9xx in Kingdom.
• System Analyst & Quality Assurance Systems Specialist.
• Handle Incidents & provide support for all STC Call Centers 9xx in Kingdom.
• Follow up, investigate, and complete support tickets within SLA & BMC Remedy System. Change Management & Escalation.
• Report support incidents on weekly and monthly and yearly bases.
• Support all types of Contacts Centers Systems issues.
• Perform preventive support by monitoring all Systems & Services.
• Excellent knowledge in all systems related to Contact Centers: IVR, VOIP CISCO, VOIP AVAYA, ICM CISCO, CUIC CISCO, Remedy, Voice Recorder Systems, Nexidia, Voice Gateway, CMS, Tawasol, Phonogram, IDB, WFM, Right Fax, and GMG.
1/ Trained on all STC CC systems by system engineers 2/ Networking +A & +A 3/ Commination Skills Course 4/ proggraming JAVA & Eclipse