Product Specialist
Starlink
مجموع سنوات الخبرة :14 years, 5 أشهر
Secure record number of new customers through awareness, personal contacts, news items, new construction, and more, realizing key upsell opportunities and consistently outpacing growth goals.
• Act as the principal liaison with BDMs to provide product, business and technical knowledge while also aligning with stakeholders to build out best-in-class security solutions that have driven new sales.
• Offer well-received technology direction guidance and sales engineering support to partners, including creating a knowledge hub to convey best practices and common issues to their staff.
• Design/present product recommendations that have become the gold standard for the company.
• Streamlined processes to respond to RFI/RFPs, develop business proposals and Proofs-of-Concept (PoCs), and construct enterprise IT security solutions, improving turnaround times and boosting referrals.
Secure record number of new customers through awareness, personal contacts, news items, new construction, and more, realizing key upsell opportunities and consistently outpacing growth goals.
• Act as the principal liaison with BDMs to provide product, business and technical knowledge while also aligning with stakeholders to build out best-in-class security solutions that have driven new sales.
• Offer well-received technology direction guidance and sales engineering support to partners, including creating a knowledge hub to convey best practices and common issues to their staff.
• Design/present product recommendations that have become the gold standard for the company.
• Streamlined processes to respond to RFI/RFPs, develop business proposals and Proofs-of-Concept (PoCs), and construct enterprise IT security solutions, improving turnaround times and boosting referrals.
Aligned with the Account Managers to recommend and develop customer solution offerings as a trusted resource, overcoming complex problems through ingenuity and exceptional technical understanding.
• Supported time-sensitive buildout of sales plans and proposals to exceed quota.
• Provided detailed, well-received technical demonstrations and presentations on various technologies, earning praise for communications skills and capacity to convey info to non-technical audiences.
• Delivered a comprehensive architectural perspective and provided other technical input for specific opportunities.
• Facilitated new strategy buildouts and delivery as a trusted company resource.
Assessed infrastructure modernization/project costs, design concepts, and design changes as a subject matter expert providing valuable insights into current practices and future improvement opportunities.
• Streamlined functions for managing governmental tenders and RFPs to decrease sales turnaround while forgiving productive, professional with the sales team, partners, and customers.
• Improved methods for preparing multi-vendor (Cisco, HP, Fortinet & etc...) BOQs, technical write-up, high-level design, and other critical aspects of sales opportunities.
Delivered consistently exceptional 3rd-level support for 2nd- and 1st-line engineers.
• Integrated our core network to offer various connectivity solutions, guiding all aspects of high-level architecture, planning, design, and implementation of new services, products and projects. Worked in-line with senior management to influence long-term strategies and tactics for network planning.
• Offered custom consultancy for designing customer solutions that became the template for offerings across the company, resulting in new revenue.
• Revamped maintenance & new implementations to elevate service scores.
• Monitored/maintained core SLA statements, driving continued compliance against challenges.
Bachelor of Science: Information Technology & Computing