عبير فانو

 Planned, managed and led all the GIS Projects of KOC’s Ahmadi Services Group (ASG)
 Designed & successfully implemented one of KOC’s most prestigious GIS Project “Gas Leakage Monitoring System”
 Providing end-to-end solution from identifying the origin of demand, requirement analysis, solution architecture & database design to implementation, testing and final deliverables.
 Established appropriate vendor relations with regard to communication devices, site equipment, repair, maintenance and upgrades. Maintained inventory and suggested timely commercial upgrades.
 Planned, scheduled & consistently delivered to yearly KPIs, targets & deadlines.
 Promoted a collaborative environment between different teams and groups sharing common data
 Working closely with site staff acting as a liaison between surveying team and GIS technical team.
 Assisted in the foundation of new projects for partnering groups like HSE, Road & Support, Horticulture, etc.
 Monitoring the system operation from user perspectives and reporting day-to-day issues.
 Analyzing the business requirements and preparing of plans for system upgrades.
 Evaluating GIS technology used in gas survey & development of system operating procedures.
 Supervising the data collection and performing Data Q/A Q/C.
 Participation in planning activities & to ensure the system operation plan reflects the management defined goals.
 Generating system activity reports & supervising the implementation of management directions in this regard.
 Compliance with GIS Code of Ethics stated by GIS Certification Institute.

 Developed a comprehensive software design for tracking, managing and billing jobs related to Intellectual Property in English/Arabic clearly identifying deliverables and responsibilities.
 Strategizing the backlog issue of unexamined patent applications for Kuwait Patent Office.
 Implementation of MS Dynamics CRM 4.0 for marketing campaigns & automating workflows.
 Set up VPS hosting with spam protection on the GT namespace.
 Drafting roadmaps for a governance team to ensure that decisions align to company goals.
 Registration & maintenance of Kuwait TLDs for the company & clients of IP dept.
 Implementation of Google Message Security (Postini) for inbound & outbound messages.
 Successfully administered marketing campaigns over e-mail and fax to over 3000 leads.
 Implementation & configuration of VoIP hardware (IP PBX ALP-160 & IP phones) & software.
 Technical documentation of policies, network infrastructure and configuration guides.
 Preparing users on the new system by providing training on the various modules, data elements.
 Compilation of marketing database organized sector wise.
 Conceptualized, designed & maintained website for consultancy and training departments.
 Recommendations on in-built development methodology for advancements & upgrades, providing input on best practices.
 Handling purchases (software/hardware/services) & set up of a help desk.
 Designed logo, brochure, inserts and other promotional items compliant with Grant Thornton International standards.
 Network and system administration for Windows Server 2008 R2. Managing information systems with MS SharePoint 2007.
 Employing best security practices in server and terminal user level security & identifying appropriate compensating controls to mitigate security risks.
 Evaluation of engagement tracking & accounting software for IP & consultancy departments.

 Development & implementation of work communication strategies.
 Formulation of brand customer surveys in order to determine client perception. Maintenance of a comprehensive library of client data and stock inventory.
 Planning of product ranges and preparation of stock plans in conjunction with clientele.
 Identification of resources, timescales & external services required for upgrade recommendations.
 Specifying in detail the work to be done and identify the boundaries and deliverables of each sub-project. Identifying the correct people and resources required to achieve the project objectives.
 Collaborating online profile by managing content revisions and updates for the brand.
 Graphics Designing for catalogues, flyers, pamphlets, advertisements using Adobe Photoshop, CorelDraw
 Developing webpage to pursue online marketing and communications
 Utilizing online multimedia environments and social media marketing tools (SEO, SEM, Google Analytics, and CMS) to broaden customer spectrum.

 Worked on a project titled 'Tradepay Commerce Analysis System' as a part of the in-plant Training & Final Year Project 2010-2011
 Developed a live web-based .NET application to process vendor transactions, bill tracking and payment clearances and handling import and export of bulk cargo.
 Currently implemented at the Robinsons Cargo & Logistics Company Private Ltd.
 Secured 44/50 for the orals, synopsis and 43/50 for the project demo.
 Implemented a comprehensive ERP system/Warehouse Management System using Active Directory, DNS, IIS, FTP and other Microsoft features
 Technology Used: ASP.NET, MS-SQL Server 2005, MS Visual Studio 2005

 Researched on Management Information Systems and Networking
 Studied the implementation of Supervisory Control & Data Acquisition Systems (SCADA) as a real-time industrial process control system for remote operations in oil fields.
 Assisted on the help desk for resolving project issues
 Studied desktop virtualisation and corporate security and hacking concerns.
 Assisted in the deployment of Windows 7 as an OS for the company laptops and desktops.
 Studied different types of media for communication like optical fibres
 Studied the CISCO switches and routers used by the servers deployed for the company
 Completed A+ Hardware course by TestOut