ABDULLAH AL-OBAIDLI

Corporate Customer Service Officer

• Account opening, fulfilling customers’ inquiries, and maintaining clients’ accounts.
• Communicate with cross-functional and regional departments regarding clients’ inquiries.
• Monitor nonperforming accounts that exceeded inactive duration policy limits.
• Managing relationship with corporations of all types (SMEs, Large Companies & Gov’t)
• Processing internal transaction, transfers & salaries

Coordinate with internal and external stakeholders.
leading the project team and coordinating the project
implementing the agreed action plan to the agreed standards and deadlines
ensuring the effective preparation and delivery of all project events and meetings and production of all necessary documentation
Coordinate meetings, including travel arrangements and expense reports.
File all project documents (hard and soft copies)

Explain company personnel policies, benefits and procedures to employees.
Record data for each employee including information such as addresses, absences and data of reasons for terminations.
Answer questions regarding, salaries, benefits and other pertinent information.
Welcomes new employees to the organization by conducting orientation.
Provides secretarial support by entering, formatting and printing information, organizing work, answering the telephone and relaying messages and take the right action for the caller inquiry.
Fully aware of the data protection Act.
Experience of working with and handling confidential data.
Able to maintain high standards of work and meet deadlines.
Documents human resources actions by completing forms, reports, logs, and records
Maintains human resources records by recording new hires, transfers, terminations, changes in job classifications, merit increases; tracking vacation, sick, and personal time.
Accomplishes human resources department and organization mission by completing related results as needed.
Acting as HR focal point for RAS LAFFAN Project.
Prepare official memos and letters to be communicated to the employees in Arabic and English.
Prepare official letters addressed to the governmental institutes and banks

Maintains payroll information by collecting, calculating, and entering data.
Provides payroll information by answering questions and requests.
Maintains payroll operations by following policies and procedures; reporting needed changes.
Maintains employee confidence and protects payroll operations by keeping information confidential.
Resolves payroll discrepancies by collecting and analyzing information.
Prepares computer input forms, enters data into computer files, or computes wages and deductions, using calculator, and posts to payroll records.

Studied the following subjects:

English
Math
Microsoft Office 2007