Abdullah Alobathani

• Served as a Relationship Manager (RM)
acting as the primary point of contact and providing end-to-end after-sales support, including policy
inquiries, endorsements, renewals, and issue resolution.
• Managed corporate and SME accounts (B2B)
by coordinating policy administration, renewals, claims follow-ups, and service requests, while
ensuring full compliance with regulatory and contractual requirements.
• Delivered comprehensive after-sales services to individual clients (B2C)
Handling policy servicing and updates, resolving client issues, and maintaining high levels of
customer satisfaction and retention.

• Completed cooperative training at Tawuniya Insurance Company in Riyadh in the Provider
Management function. Assisted in provider claims processing and documentation, supported
contract compliance reviews, performed data validation and reporting, and collaborated with cross
functional teams to improve operational efficiency.