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Abdulmoneam Ali Saad Alharbi, Customer Experience Representative

Abdulmoneam Ali Saad Alharbi

Customer Experience Representative·Saudi Telecom Company - Stc

Saudi Arabia

Bachelor's degree, Information System

Work experience

Total years of experience: 13 years, 5 months

Customer Experience Representative

November 2019 - Present

Saudi Telecom Company - Stc

Jeddah, Saudi Arabia

I found this job using Bayt.com

November 2019 - Present

Internet and phone, bills, technical support, etc...

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Social Media Manager

January 2019 - September 2019

لذائذ وأطايب

Jeddah, Saudi Arabia

January 2019 - September 2019

social media manager

• E-marketing
• Design and prepare the posts
• responsible of all technology and technical support for the store

Company industry:
Food & Beverage Production
Job role:
Information Technology

Owner Of Mobile Maintenance Shop

June 2016 - August 2018

I Store

Jeddah, Saudi Arabia

June 2016 - August 2018

mobile software
• electronic mobile board fixing
• Laptops and PC software and hardware maintenance.
• social media accounts support for the customers

Company industry:
Installation & Technical Services
Job role:
Maintenance, Repair, and Technician

Network Filed Engineer

April 2014 - January 2016

BMC_Mobily

Jeddah, Saudi Arabia

I found this job using Bayt.com

April 2014 - January 2016

Admin for a service disk ticket system

• Preparing PC for end user's (software and OS)

• Remote support for branches

• Responsible to update electronic devices manual for all branches weakly

• Monitor network's connection for head office and branches and disaster recovery

• Transfer data room to new building and create a new one

• And check all cabinet for 4 floors

Company industry:
Telecommunications
Job role:
Information Technology

Technical Support

May 2012 - March 2014

ALesayi Panasonic

Jeddah, Saudi Arabia

I found this job using Bayt.com

May 2012 - March 2014

Admin for a service disk ticket system

• Preparing PC for end user's (software and OS)
• Remote support for branches

• Responsible to update electronic devices manual for all branches weakly

• Monitor network's connection for head office and branches and disaster recovery

• Transfer data room to new building and create a new one

• And check all cabinet for 4 floors

Company industry:
Sales Outsourcing
Job role:
Information Technology

Education

October 6 University

October 2011

October 2011

Bachelor's degree, Information System

Egypt

Skills

Social Media

Expert

Networks

Expert

IT Technical Support

Expert

Basic Photoshop

Expert

E Marketing

Expert

MICROSOFT OFFICE

Expert

Technical Support,HelpDesk

Intermediate

Installing 2003 & 2008 server.

Intermediate

Manage Domain users & Groups

Intermediate

Sharing.

Expert

Remote Access

Expert

Installing window’s OS

Expert

Domain controller server (install, configure, troubleshooting)

Beginner

basic Configure Cisco router

Intermediate

Hyper-v

Beginner

CCNA

Intermediate

Photoshop

Intermediate

github

Intermediate

SQL

Intermediate

Mobile Maintenance

Expert

Python

Intermediate

Social Media

Expert

Networks

Expert

IT Technical Support

Expert

Basic Photoshop

Expert

E Marketing

Expert

Languages

Arabic

Expert

English

Intermediate

Memberships

golds gym

member

November 2011

Training and Certifications

Certifications
خدمة العملاء
Feb 2021
Social Media Cyber defense Advance
Feb 2019
Social Media Cyber defense
Feb 2019
Social Media
Python Programming Basic
Jan 2019
ICDL START COURSE
Aug 2004 - Jan 2019
الثقة في بيئة العمل
Apr 2012
English course: pre intermediate level
Jan 2012
إدارة التوقعات والصورة الذهنية
Apr 2012
Advanced Mobile Maintenance
Jul 2016

Training
CCNA
Self study
Windows Server 2012 R2 Installation and configuration.
Smart
Jan 2013