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Abdulmoneam Ali Saad Alharbi, Customer Experience Representative

Abdulmoneam Ali Saad Alharbi

Customer Experience Representative·Saudi Telecom Company - Stc

Saudi Arabia

Bachelor's degree, Information System

Work experience

Total years of experience: 13 years, 4 months

Customer Experience Representative

November 2019 - Present

Saudi Telecom Company - Stc

Jeddah, Saudi Arabia

I found this job using Bayt.com

November 2019 - Present

Internet and phone, bills, technical support, etc...

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Social Media Manager

January 2019 - September 2019

لذائذ وأطايب

Jeddah, Saudi Arabia

January 2019 - September 2019

social media manager

• E-marketing
• Design and prepare the posts
• responsible of all technology and technical support for the store

Company industry:
Food & Beverage Production
Job role:
Information Technology

Owner Of Mobile Maintenance Shop

June 2016 - August 2018

I Store

Jeddah, Saudi Arabia

June 2016 - August 2018

mobile software
• electronic mobile board fixing
• Laptops and PC software and hardware maintenance.
• social media accounts support for the customers

Company industry:
Installation & Technical Services
Job role:
Maintenance, Repair, and Technician

Network Filed Engineer

April 2014 - January 2016

BMC_Mobily

Jeddah, Saudi Arabia

I found this job using Bayt.com

April 2014 - January 2016

Admin for a service disk ticket system

• Preparing PC for end user's (software and OS)

• Remote support for branches

• Responsible to update electronic devices manual for all branches weakly

• Monitor network's connection for head office and branches and disaster recovery

• Transfer data room to new building and create a new one

• And check all cabinet for 4 floors

Company industry:
Telecommunications
Job role:
Information Technology

Technical Support

May 2012 - March 2014

ALesayi Panasonic

Jeddah, Saudi Arabia

I found this job using Bayt.com

May 2012 - March 2014

Admin for a service disk ticket system

• Preparing PC for end user's (software and OS)
• Remote support for branches

• Responsible to update electronic devices manual for all branches weakly

• Monitor network's connection for head office and branches and disaster recovery

• Transfer data room to new building and create a new one

• And check all cabinet for 4 floors

Company industry:
Sales Outsourcing
Job role:
Information Technology

Education

October 6 University

October 2011

October 2011

Bachelor's degree, Information System

Egypt

Skills

Social Media
Expert
Social Media
Expert
Networks
Expert
Networks
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Basic Photoshop
Expert
Basic Photoshop
Expert
E Marketing
Expert
E Marketing
Expert
MICROSOFT OFFICE
Expert
MICROSOFT OFFICE
Expert
Technical Support,HelpDesk
Intermediate
Technical Support,HelpDesk
Intermediate
Installing 2003 & 2008 server.
Intermediate
Installing 2003 & 2008 server.
Intermediate
Manage Domain users & Groups
Intermediate
Manage Domain users & Groups
Intermediate
Sharing.
Expert
Sharing.
Expert
Remote Access
Expert
Remote Access
Expert
Installing window’s OS
Expert
Installing window’s OS
Expert
Domain controller server (install, configure, troubleshooting)
Beginner
Domain controller server (install, configure, troubleshooting)
Beginner
basic Configure Cisco router
Intermediate
basic Configure Cisco router
Intermediate
Hyper-v
Beginner
Hyper-v
Beginner
CCNA
Intermediate
CCNA
Intermediate
Photoshop
Intermediate
Photoshop
Intermediate
github
Intermediate
github
Intermediate
SQL
Intermediate
SQL
Intermediate
Mobile Maintenance
Expert
Mobile Maintenance
Expert
Python
Intermediate
Python
Intermediate
Social Media
Expert
Social Media
Expert
Networks
Expert
Networks
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Basic Photoshop
Expert
Basic Photoshop
Expert
E Marketing
Expert
E Marketing
Expert

Languages

Arabic
Expert
English
Intermediate

Memberships

golds gym

member

November 2011

Training and Certifications

Certifications
خدمة العملاء
Social Media Cyber defense Advance
Social Media Cyber defense
Social Media
Python Programming Basic
ICDL START COURSE
Aug 2004 - Jan 2019
Show credentials
الثقة في بيئة العمل
English course: pre intermediate level
إدارة التوقعات والصورة الذهنية
Advanced Mobile Maintenance

Training
CCNA
Self study
Windows Server 2012 R2 Installation and configuration.
Smart
Jan 2013