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Abdullah Alqarni, Head Of Training Operations Unit

Abdullah Alqarni

Head Of Training Operations Unit·Riyad Bank Academy

Saudi Arabia

Master's degree, General Administration

Work experience

Total years of experience: 23 years, 11 months

Head Of Training Operations Unit

April 2025 - Present

Riyad Bank Academy

Riyadh, Saudi Arabia

April 2025 - Present

• Act as the day-to-day operational lead for the Riyad Bank Training Academy.
• Oversee the strategic execution of the Riyad Bank Training Academys operations and budget, directing daily management
in Riyadh and ensuring effective supervision of other training sites aligned with business priorities.
• Oversee the successful delivery of all programs within the Riyad Bank Annual Training Plan, including divisional and
enterprise classroom-based initiatives conducted through the Training Academy.
• Oversee the monitoring and evaluation of employee feedback on contractors, vendors, and partners delivering training
solutions through the Riyad Bank Training Academy, ensuring timely resolution of concerns and escalation where required.
• leadership and supervision to subordinates, ensuring all activities are executed efficiently, consistently, and in compliance
with organizational policies and procedures.
• Drive the identification of continuous improvement opportunities by applying international best practices to optimize
business processes, reduce costs, and maximize productivity.
Company industry:
Banking

VP — Head of Training Operations Unit

April 2025 - Present

Riyad Bank Training Academy

Riyadh, Saudi Arabia

April 2025 - Present

▸ Serve as the strategic and operational lead for Riyad Bank Training Academy, overseeing end
to-end execution of the annual training plan across multiple sites in the Kingdom
▸ Direct the full delivery of classroom-based and enterprise training initiatives, ensuring
alignment with divisional priorities and business objectives
▸ Oversee quality assurance frameworks for all external training contractors, vendors, and
partners — ensuring timely resolution of performance issues
▸ Provide leadership and operational direction to the training team, ensuring compliance with
organizational policies and consistent service excellence
▸ Drive continuous improvement through international best practices, optimizing business
processes and maximizing productivity while reducing operational costs
Company industry:
Banking

SENIOR MANAGER OPERATION OF CAPABILITY BUILDING CENTER

September 2022 - Present

Ministry of National Guard Development Program (MNGDP) | Riyadh, Saudi Arabia

Riyadh, Saudi Arabia

September 2022 - Present

 Monitoring the progress of capability upskilling projects and ensuring their successful completion for the Ministry of National Garde employees as a project manager.
 Monitoring and ensuring the design of executable training plans and interactive curriculum after the complete assessment of capability training and development requirements, along with selecting the best resources to be upscale and reskill in-house talent.
 Develop suitable and Identify essential requirements to execute approved Training Programs.
 Conduct detailed risk assessments by analyzing and evaluating risk levels, factors, and implications.
 Monitoring and ensuring to measure the training effectiveness of programs, making improvements, and following up with managers and colleagues regarding training feedback and adherence to the assigned development program.
 Ensure coordination with external training vendors to evaluate technical and content expertise, compare training fees and delivery mechanisms, and implement innovative techniques and best practices.
 Keep abreast of the latest training techniques and update material and content when needed.
 Developing and motivating the operational team of the capability-building center.
Company industry:
Management Consulting
Job role:
Training and Development

Senior Operations Manager

September 2022 - April 2025

of Capability Building Center, Ministry of National Guard Development Program (MNGDP)

Riyadh, Saudi Arabia

September 2022 - April 2025

• Develop and implement internal policies and procedures to ensure operational efficiency and regulatory compliance.
• Manage operational budgets, ensuring effective resource allocation and financial control.
• Define and support long-term organizational objectives aligned with the centers mission and transformation goals.
• Promote a high-performance culture through clear expectations, team motivation, and accountability.
• Establish performance metrics and quality standards to monitor and improve program effectiveness.
• Drive continuous improvement by gathering feedback and applying best practices.
• Improve productivity by streamlining processes and reducing operational inefficiencies.
• Collaborate with cross-functional teams to support capability-building initiatives.
• Participate in the design and development of leadership development and succession planning programs to support
organizational transformation.
• Deliver training sessions and workshops to enhance employee skills and knowledge.
• Evaluate program performance using data analysis and reporting, and implement improvements as needed.
• Engage stakeholders to align on operational initiatives and support continuous improvement.
• Oversee the implementation of technology solutions to enhance operational performance and service delivery.
• Lead regular team meetings to review objectives, track progress, and address operational challenges.
Company industry:
Management Consulting

Senior Operations Manager — Capability Building Center

September 2022 - April 2025

Ministry of National Guard Development Program (MNGDP)

Riyadh, Saudi Arabia

September 2022 - April 2025

▸ Directed all training operations of the Capability Building Center, managing day-to-day
execution and strategic alignment with the Ministrys transformation agenda
▸ Developed and enforced internal policies and procedures ensuring operational efficiency,
regulatory compliance, and institutional best practices
▸ Managed operational budgets with full accountability for resource allocation, financial control,
and cost optimization
▸ Contributed to the design and deployment of leadership development and succession planning
programs to support organizational transformation
▸ Established KPI-driven performance metrics and quality standards to monitor, evaluate, and
continuously improve program effectiveness
▸ Led stakeholder engagement strategies to secure buy-in for operational initiatives and drive
cross-functional collaboration
▸ Oversaw implementation of technology solutions to enhance operational performance, service
delivery, and learning management
▸ Led and motivated a multidisciplinary team, fostering a high-performance culture grounded in
accountability and excellence
Company industry:
Business Consultancy Services

LEARNING & DEVELOPMENT OPERATIONS MANAGER

January 2022 - August 2022

National Water Company

Riyadh, Saudi Arabia

January 2022 - August 2022

 Surpassed performance goals against objectives by efficiently defining and tracking Key Performance indicators (KPIs).
 Prioritized and oversaw budget allocation and resource planning to diminish expenditures and exceed long-term goals.
 Maximized bottom-line profitability and operational excellence by creating dynamic department operational plans.
 Restructured corporate training models by assessing existing programs and aligning efforts with corporate training needs.
 Spearheaded the development and execution of SAR 7.5M training project of E’adad program 2021 to qualify and graduate 80 fresh Saudi university graduates to enter one of the worlds fastest-growing Saudi labor market.
 Introduced L&D framework, delineating workforce capabilities and competencies to ensure sustainable, successful organization.
 Developed NWCs high-potential employees and boosted retention rate by preparing, deploying, and ameliorating talent management programs and associated talent management tools respectively.
Company industry:
Water & Waste Water Treatment
Job role:
Training and Development

Learning & Development Operations Manager

January 2022 - August 2022

National Water Company (NWC)

Riyadh, Saudi Arabia

January 2022 - August 2022

▸ Designed and implemented a comprehensive L&D framework defining workforce capabilities
and competencies to drive organizational sustainability
▸ Conducted organization-wide training needs assessments, prioritizing initiatives aligned with
corporate strategic goals
▸ Streamlined onboarding processes, significantly improving new employee integration, time-to
productivity, and satisfaction scores
▸ Established partnerships with external training providers, broadening the portfolio of learning
solutions available to employees
▸ Developed metrics to measure and report the impact of training on business performance and
employee development
▸ Championed a culture of continuous learning through innovative training technologies and
employee feedback mechanisms
Company industry:
Utilities

TRAINING & TALENT DEVELOPMENT MANAGER

March 2020 - December 2021

National Water Company

Riyadh, Saudi Arabia

March 2020 - December 2021

 Streamlined and simplified overall business processes by formulating and deploying innovative systems and new procedures.
 Detected and amplified training needs based on projected production processes and changes through successful surveys.
 Developed and led new learning strategies and innovative training solutions that optimized workforce throughput and productivity.
 Conducted in-depth analysis of training programs, uncovered operational discrepancies, and recommended process improvement initiatives to ensure compliance with best-in-class industry standards and industry dynamics.
Company industry:
Water & Waste Water Treatment
Job role:
Training and Development

Training & Talent Development Manager

March 2020 - December 2021

National Water Company (NWC)

Riyadh, Saudi Arabia

March 2020 - December 2021

Collaborated with department heads to identify skill gaps and designed targeted training programs to address these needs.
Facilitated engaging workshops and seminars that enhanced employee skill sets and encouraged professional growth.
Facilitated cross-departmental training sessions to promote knowledge sharing and interdepartmental collaboration.
Documented and shared success stories and best practices to inspire a culture of learning and development within the
company.
Company industry:
Utilities

Training & Talent Development Head

March 2020 - December 2021

National Water Company (NWC)

Riyadh, Saudi Arabia

March 2020 - December 2021

▸ Partnered with department heads to identify skill gaps and designed targeted training
programs addressing critical capability needs
▸ Facilitated cross-departmental workshops and knowledge-sharing sessions, strengthening
interdepartmental collaboration and learning culture
▸ Managed the training budget, ensuring optimal resource allocation for maximum learning
impact
▸ Executed a talent retention strategy centered on continuous learning pathways and career
progression opportunities
▸ Documented and disseminated success stories and best practices, inspiring a broader culture
of learning and innovation
Company industry:
Utilities

Training Coordinator

March 2019 - February 2020

National Water Company

Riyadh, Saudi Arabia

March 2019 - February 2020

 Partnered with stakeholders, acknowledged training needs, and provided right tools to staff to realize personal/professional goals.
 Reviewed and guaranteed training department adherence with business goals and company standards.
 Supervised the development and deployment of effective training solutions and employee development programs that sets employees up for success, meet business requirements, and accomplish targeted objectives.
 Redesigned and optimized outdated training processes, while evaluating program effectiveness through meaningful metrics.
Company industry:
Water & Waste Water Treatment
Job role:
Training and Development

Development Senior Specialist

March 2014 - February 2019

National Water Company (NWC)

Riyadh, Saudi Arabia

March 2014 - February 2019

▸ Led the development of comprehensive training curricula addressing current and anticipated
skill gaps across the organization
▸ Integrated innovative learning technologies to enhance the effectiveness and reach of training
programs
▸ Developed strategic partnerships with industry experts to enrich training content and
methodologies
▸ Oversaw budget planning and resource allocation for training programs, ensuring cost
effectiveness and maximized ROI
▸ Implemented a continuous improvement process for training delivery, supported by systematic
feedback and performance data
Company industry:
Utilities

ADMINISTRATIVE TRAINING SUPERVISOR

October 2010 - February 2019

National Water Company

Riyadh, Saudi Arabia

October 2010 - February 2019

 Directed and streamlined administrative training courses such as COMPASS- Workshops as well as prepared RFP (Request for Proposal) and produced required plans for the smooth implementation of approved administrative training courses.
 Delivered excellent performance and best possible outcomes in overall business operations, which resulted in receiving promotion from Administrative Training Supervisor to Development Senior Specialist position.
 Achieved stakeholder confidence via successful execution of tactical training courses with over 90% annual achievement rate.
 Contributed to the design of training modules and studying offers submitted by multiple, high-profile training companies. Indorsed relationships, increased engagement, and reviewed performance for coordinators of administrative courses.
Company industry:
Water & Waste Water Treatment
Job role:
Training and Development

Administrative Training Supervisor

October 2010 - March 2014

National Water Company (NWC)

Riyadh, Saudi Arabia

October 2010 - March 2014

▸ Supervised training operations and ensured departmental adherence to organizational
standards and business goals
▸ Designed and implemented employee development programs focused on targeted and
measurable outcomes
Company industry:
Utilities

Administrative Development Assistant Researcher

July 2006 - October 2010

General Directorate of Water in Riyadh Region (GDWRR)

Riyadh, Saudi Arabia

July 2006 - October 2010

▸ Conducted research and analysis to support administrative development and training needs
assessment initiatives
▸ Contributed to the design and optimization of training processes aligned with government
operational standards
Company industry:
Utilities

ADMINISTRATIVE DEVELOPMENT ASSISTANT RESEARCHER

June 2006 - October 2010

Ministry Of Environment Water & Agriculture - Saudi Arabia

Riyadh, Saudi Arabia

June 2006 - October 2010

 Teamed with training providers, cultivated strong relationships, and guided with complex tasks.
 Supported research team in collecting studies and information to support research claims and evaluate data materials.
 Tactfully analyzed and edited all data to guarantee completeness and accuracy of required information.
 Accomplished training objectives by setting weekly targets, tracking progress, enlightening training, and managing annual training.
 Solved performance problems and decided right content, objectives, and methods of training by studying trainees TNA.
Company industry:
Water & Waste Water Treatment
Job role:
Training and Development

Supply Manager

July 2002 - October 2006

مستشفى الملك عبدالعزيز التخصصي بالطائف

Altaif, Saudi Arabia

July 2002 - October 2006

King Abdul Aziz Specialist Hospital, Taif
* Supervision and follow-up for staff performance.
* Set out daily works implementation plans.
* Participate in specifying sites requirements.
* Participate in various committees to identify annual
medical and catering requirements.
* Participate in pilgrimage annual works for two years
consecutively.
Company industry:
Medical Hospital
Job role:
Purchasing and Procurement

Medical Supply Manager

July 2002 - October 2006

King Abdulaziz Specialist Hospital

Altaif, Saudi Arabia

July 2002 - October 2006

Managing and Controlling Stock Preparation of Technical Feasibility Studies for Projects Managing Organizational Changes
Administrative Supervision Managing Training Activities Writing Documents and Reports
Company industry:
Medical Hospital

Medical Supply Manager

July 2002 - October 2006

King Abdulaziz Specialist Hospital (KAASH)

Altaif, Saudi Arabia

July 2002 - October 2006

▸ Managed medical supply chain operations ensuring efficient stock control, procurement, and
resource allocation
▸ Developed operational procedures and supervised administrative processes to ensure
compliance and service continuity
Company industry:
Medical Hospital
Job role:
Medical, Healthcare, and Nursing

Education

King Saud University

January 2012

January 2012

Master's degree, General Administration

Saudi Arabia

King Khalid University

January 2000

January 2000

Bachelor's degree, General Administration

Saudi Arabia

Skills

Managerial Experience
Expert
Managerial Experience
Expert
Operational Efficiency
Expert
Operational Efficiency
Expert
Supervisory Skills
Expert
Supervisory Skills
Expert
Strategy Work
Expert
Strategy Work
Expert
ADMINISTRATION
Expert
ADMINISTRATION
Expert
CONSULTING
Intermediate
CONSULTING
Intermediate
MANAGEMENT
Expert
MANAGEMENT
Expert
MICROSOFT WORKS
Intermediate
MICROSOFT WORKS
Intermediate
ORGANIZATIONAL SKILLS
Expert
ORGANIZATIONAL SKILLS
Expert
PROCESS ENGINEERING
Expert
PROCESS ENGINEERING
Expert
RFP
Intermediate
RFP
Intermediate
STRATEGIC
Intermediate
STRATEGIC
Intermediate
SUPERVISORY SKILLS
Expert
SUPERVISORY SKILLS
Expert
TRAINING PROGRAMS
Expert
TRAINING PROGRAMS
Expert
BUSINESS OBJECTIVES
Intermediate
BUSINESS OBJECTIVES
Intermediate
ANALYTICS
Intermediate
ANALYTICS
Intermediate
BUSINESS STRATEGIES
Intermediate
BUSINESS STRATEGIES
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
HUMAN CAPITAL MANAGEMENT HCM
Intermediate
HUMAN CAPITAL MANAGEMENT HCM
Intermediate
LINKEDIN
Intermediate
LINKEDIN
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
STRATEGIC LEADERSHIP
Intermediate
STRATEGIC LEADERSHIP
Intermediate
CERTIFIED HUMAN RESOURCES PROFESSIONAL
Intermediate
CERTIFIED HUMAN RESOURCES PROFESSIONAL
Intermediate
INSTRUCTING
Intermediate
INSTRUCTING
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
ORGANIZATIONAL CHANGE MANAGEMENT
Intermediate
ORGANIZATIONAL CHANGE MANAGEMENT
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY ASSURANCE
Intermediate
TALENT MANAGEMENT
Intermediate
TALENT MANAGEMENT
Intermediate

Languages

English
Intermediate

Memberships

النادي السعودي لرأس المال البشري

عضو

January 2022

Training and Certifications

Certifications
Modern Human Resources Management
Certified Human Resource Professional (CHRP)
Certified Human Resource Manager (CHRM)
Advanced Project Management Skills
Certificate in Strategic Thinking
Leadership Exploration Program
Inclusive Leadership
Key Performance Indicator (KPI)
ATD Instructional Design Certificate
ATD Instructional Design Certificate
ATD
Jan 2026
Key Performance Indicator (KPI) Professional
The KPI institute
May 2024
CHRMP
Mar 2023 - Mar 2028
Show credentials
CHRM
Mar 2023 - Mar 2028
Show credentials
Training
تحديد الاحتياجات التدريبية
مركز الطويل للتدريب
Nov 2008
Show credentials
تأهيل اخصائي موارد بشرية
غرفة الرياض
May 2018
Show credentials
الوظائف الرئيسية للموارد البشرية
شركة المياه الوطنية بالتعاون مع مركز الطويل للتدريب
Dec 2014
Show credentials
المساءلة
شركة المياه الوطنية
Mar 2015
Show credentials
المالية لغير الماليين
شركة المياه الوطنية
Mar 2015
Show credentials
العلاقات الانسانية وأخلاقيات المناقشة والحوار
جامعة الملك سعود
Feb 2010
Show credentials
الاشراف الفعال
AIMS
Jan 2004
Show credentials
الاشراف الإداري
معهد الادارة العامة
May 2006
Show credentials
إعداد دراسات الجدوى الفنية للمشاريع
معهد الادارة العامة
Mar 2008
Show credentials
ادارة تقييم الاداء
جامعة الملك سعود
Mar 2019
Show credentials
إدارة النزاع في بيئة العمل
مستتشفى الملك عبدالعزيز التخصصي بالطائف
Mar 2004
Show credentials
ادارة الجودة الشاملة
شركة المياه الوطنية بالتعاون مع معهد الموجز العالي للتدريب
Mar 2019
Show credentials
إدارة التغيير التنظيمي
معهد الادارة العامة
Feb 2008
Show credentials
Managing Training Efficiency
VEOLIA Company
Nov 2011
Show credentials
تحسين أداء المنظمات من خلال مؤشرات أداء رئيسية KPI
مركز الطويل للتدريب Show credentials
Intilaagah- HR
إنطلاقة العالمي لشركة شل Show credentials
High impact train the trainer
MEGA TRAINING Show credentials
Effective supervisory Skills
مركز تميز الخبراء للتدريب Show credentials
Applied Behavior Management
مركز إنماء المملكة للتدريب والتطوير Show credentials

Hobbies

  • ممارسة رياضة المشي في المناطق المفتوحة