Abdullah Alsalehi

• Lead the development and implementation of a comprehensive BCM.
• Design and maintained BIA frameworks and reference models.
• Direct enterprise-wide resiliency and recovery strategies.
• Establish governance frameworks, KPIs, and reporting mechanisms.
• Oversee Internal Control Reviews (ICR) across business units.
• Develop and deploy enterprise-wide risk mitigation frameworks.
• Introduce advance analytics for emerging risk assessment.
• Deliver executive risk and resiliency reporting to senior leadership and the Board.
• Provide executive training and awareness programs on resiliency and BCM.
• Design and execute enterprise-wide testing and crisis simulation exercises
• Lead cross-functional collaboration with business, ERM, auditors, and external partners

• Manage end-to-end lifecycle of IT operational licenses and contracts, ensuring compliance with regulatory, vendor,
and audit requirements.
• Lead strategic vendor negotiations, renewals, and licensing audits across cloud, software, and infrastructure
portfolios.
• Collaborate with legal, procurement, finance, and technical teams to align contract terms with operational needs
and budget constraints.
• Design and implement license usage tracking and reporting frameworks, enhancing visibility and cost control.
• Support IT transformation initiatives by ensuring licensing and contractual readiness for cloud-native and hybrid
environments.
• Drive contract standardization, risk assessment, and lifecycle governance to reduce renewal delays and operational
risk.

• Lead technical operations strategy to support assurance, fulfillment, and security within stcs rapidly evolving service
environment.
• Embed cloud-first readiness into operations by integrating scalable, automated, and secure frameworks across legacy
and modern systems.
• Partner with business leaders to define operational KPIs and oversee reporting structures that align performance with
enterprise goals.
• Build, mentor, and lead a multidisciplinary technical support team, fostering innovation, ownership, and outcome
based execution.
• Deliver high-impact incident and problem management practices, resulting in measurable improvements in mean time
to resolution (MTTR).
• Chair strategic reviews with vendors and internal stakeholders to ensure alignment on SLAs, escalations, and
continuous service improvement.

• Directed end-to-end OSS lifecycle, with a mandate to modernize and optimize performance in anticipation of cloud
migration.
• Developed roadmap for OSS integration with cloud-native tools, APIs, and microservices in collaboration with
enterprise architecture teams.
• Conducted system audits and performance assessments to identify inefficiencies and implement data-driven
solutions.
• Spearheaded vendor engagement and contract oversight for multi-million SAR OSS projects.
• Delivered training and upskilling programs to build future-ready internal capabilities in cloud infrastructure and OSS
automation.
• Reduced incident backlog by 50% through proactive monitoring, structured incident response, and automation.

• Managed complex deployments of Fixed Networks and OSS for top-tier telecom clients across MEA, including design,
testing, delivery, and optimization.
• Acted as a trusted technical advisor during pre-sales engagements, leading solution validation and feasibility studies
for new product rollouts.
• Defined and implemented product integration blueprints to ensure alignment with customer environments and long
term network evolution.
• Built frameworks for early-life support and performance benchmarking, driving user confidence and accelerating time
to-value.
• Collaborated with R&D to improve cloud-readiness of FN products, influencing enhancements in automation,
telemetry, and self-healing features.

• Served as primary technical interface between customers and engineering teams for FTTx and xDSL networks.
• Built internal tools and automation scripts that accelerated response time and improved data visibility.
• Facilitated critical issue resolution through close coordination with NMS teams, process owners, and systems
integration partners.
• Administered TL1 gateways and NMS platforms, enabling seamless provisioning and monitoring of high-density access
networks.
• Standardized technical documentation and processes to enhance repeatability and quality of field engineering
activities.