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Abdullah Alshagawi, L1 support engineer

Abdullah Alshagawi

L1 support engineer·emircom

Saudi Arabia

Diploma, Business Computing

Work experience

Total years of experience: 15 years, 1 months

L1 support engineer

January 2012 - Present

emircom

Riyadh, Saudi Arabia

January 2012 - Present

monitoring a large and nation wide network of more than 90 agents plus many stakeholder to ensure maximum uptime and issue managment.

my job is not in troubleshooting but some sort of delegation of issues and coordination between agency and stakeholders.

also monitoring web services and support providers and consumers of these services and development and production phases.
Company industry:
IT Services
Job role:
Information Technology

senior tech

June 2007 - December 2007

Mobily

Riyadh, Saudi Arabia

June 2007 - December 2007

worked on short messaging service center (SMS) monitoring and tunning.

unix. openVMS.
Company industry:
Telecommunications
Job role:
Information Technology

Education

ABERDEEN University

August 2011

August 2011

Diploma, Business Computing

United Kingdom

I have completed two years at University, but to curcumstances out of my control I had to relocate to saudi arabia.

IPA

January 2006

January 2006

Diploma

Saudi Arabia

Skills

Oracle

Expert

Java

Expert

E business

Expert

Oracle JDeveloper programmer

Intermediate

Oracle Database Programming

Intermediate

Java Developer

Intermediate

Oracle ADF development

Intermediate

SQL

Intermediate

JAVA EE

Intermediate

oarcle Fusion application

Beginner

Oracle application express development

Beginner

Web Services

Beginner

XML

Intermediate

Linux

Beginner

Oracle database architecture

Intermediate

3-tier MVC architectire

Intermediate

PL\\SQL

Intermediate

Oracle

Expert

Java

Expert

E business

Expert

Languages

English

Expert

Hobbies and interests

IT and technology in depth
studying Oracle archticture
Playing RTS Wargames competitevley