L1 support engineer
emircom
Total years of experience :12 years, 11 Months
monitoring a large and nation wide network of more than 90 agents plus many stakeholder to ensure maximum uptime and issue managment.
my job is not in troubleshooting but some sort of delegation of issues and coordination between agency and stakeholders.
also monitoring web services and support providers and consumers of these services and development and production phases.
worked on short messaging service center (SMS) monitoring and tunning.
unix. openVMS.
I have completed two years at University, but to curcumstances out of my control I had to relocate to saudi arabia.