Abdullah Ashraf

Work as in house Technical Support Engineer and as outsourced resources for different clients.
• Provide on-site or remote Technical Support to the vendor products like PaloAlto, Fortinet and other Paramount portfolio products as needed for different Public and Non-Public clients flourished across GCC.
• Perform Health Checks for Clients based on the Annual Maintenance Contract.
• Troubleshoot and resolve issues and close the trouble tickets on organisation ticketing systems within SLA.
• Managing Technical Documents.
Major Projects Handled as in house Technical Support Engineer:
▪ Client : Dubai Culture and Art Authority, UAE
Project : SonicWALL Firewall Hardening
Summary: Firewall Hardening carried out based on least criticality with minimum impact and service interruption.
▪ Client : Al Batha, UAE
Project : Palo Alto Firewall Hardening
Summary: Palo alto Firewall Hardening carried out based on least criticality with minimum impact and service interruption.
Major Clients Handled as an Outsourced Resource:
Commercial Bank of Qatar, QATAR
Security Analyst
July’2017 to January’2017 (7 Months)
• Log monitoring and analysing using Splunk SIEM.
• Investigate the Security Events and co-ordinate with other team, if required, to close the incidents within SLA.
• Evaluate newly released signatures in Trend Micro Tipping Point IPS solution.
• Email Monitoring using CISCO IronPort Email Security.
• Managing TrendMicro OfficeScan End Point Security Solution.
• Assist other teams in Maintenance Activities and Implementation.
• Support Senior Cyber Intelligence experts to provide additional subject matter in understanding new and emerging threats.
• Performing the daily health check & provide reports to the high-level management.
• Incident Handling and Management.
• Document and maintain security procedures and processes.
General Directorate of Residence and Foreign Affairs, UAE
Security Analyst
April’2017 to June’2017 (3 Months)
• Based on the severity of security events from various channels (McAfee Nitro SIEM, Tickets, Email and Phone) perform investigation and co-ordinate with other team, if required, to close the incidents within SLA.
• Doing the traffic flow analysis using Lancope.
• Email Monitoring using McAfee Email Security Gateway.
• Managing Forcepoint and McAfee Web Security Gateway.
• Managing McAfee ePO and McAfee End Point Security with more than 5000 clients.
• Assist Network Security Team in managing Fortinet and PaloAlto Firewalls.
• Performing the daily health check & provide reports to the high-level management.
• Incident Handling and Management.
• Document and maintain security procedures and processes.

• Manage and maintain corporate network which include devices of various vendors like CISCO Routers (2811, 2921 & 4431), CISCO Switches (2960, 3560 & 3850), CISCO ASA (5515, 5520 & 5525 with FIREPOWER Service), Checkpoint NTP 4600 Firewall, CISCO Aironet 1200 AP, CISCO IP Phones (303 & 504) and 3COM and D-Link Unmanageable Switches.
• Troubleshoot and resolve the network related issues and close the trouble tickets on organisation ticketing systems like ServiceNOW and Kayako within SLA.
• Implement and Manage traffic filters on Cisco Layer 3 Switches using Standard and Extended Access List.
• Implement policies for URL filter on ASA 5525 with FIREPOWER Service and Checkpoint NTP 4600.
• Enable and manage Cisco Cloud Web Security for Mobile Users
• Monitoring entire Enterprise Network Infrastructure using PRTG, Whats UP Gold and Pingdom.
• Administrate the DeviceExpert, a Network Change and Configuration Management Tool
• Ensure ISP adherence to the SLA Agreements and coordinate with service providers to solve issues related to ISP.
• Participates in implementing scheduled Maintenance Downtime (MDT) activities to minimize service impact on the network.
• Configuring and managing Remote VPN on Cisco ASA 5520.
• Implement Site-to-Site tunnel for accessing client resources.
• Provide technical support to our Navigant Global Network Team.
• Managing Technical Documents.

• Develop and Document Network Design Diagrams and Implementation Procedures, by analyzing and identifying the customer requirements.
• Implementation and Configuration of LAN/Wireless LAN Networks, for the SME Customer Base, in adherence to Approved Network Design.
• Provide Troubleshooting and Technical System Support, by phone or remote screen sharing or in person, on Software and Hardware Components, Server-Client Application Installation and Update Management, and LAN/WAN IT Infrastructure Service Management to the SME Client Base.
• Installation and Configuration of Cisco Routers (2611, 2611XM, 2621 and 2621 XM Series), Switches (2960 and 3560 Series) and Fortinet Firewalls (FortiGate 240D and 40C).
• Manage the IT Network related Procurement and ensure Supplier adherence to the SLA Agreements.
• Prepare Technical Documentation and preparing network diagram using Microsoft Visio.
• Manage the internal IT Fixed Asset Auditing and Reporting, on quarterly basis.
• Conduct knowledge transfer trainings to Clients or newly hired recruits in the IT Networks Team.

• Installation and Configuration of Operating Systems and Application Software on the Servers and Client Systems, including Software Updates Management.
• Provide Troubleshooting and Technical System Support on Software and Hardware Components and Desktop Support.
• Installation and Configuration of Cisco Routers and Switches.
• Provide System Administration and Management on the Server Side in Windows and Linux Platforms.